Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Leona Brown-Latterman

Airville,PA

Summary

Results-driven professional skilled in effectively managing checkout, returns, and repairs. Known for maintaining a superior work ethic and fostering a friendly and upbeat environment. Displays exceptional problem-solving abilities. Highly organized and adaptable with excellent multitasking skills. Customer service-oriented Restaurant Associate with expertise in fast-paced settings. Proficient in product knowledge, including ingredients and allergens. Strong communication and interpersonal skills contribute to a friendly and approachable demeanor. Motivated construction laborer committed to learning and implementing skilled trades and meeting customer needs. Follows instructions and leads others with equal proficiency. Cultivates productive working relationships and instills confidence and trust.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Temp Construction Laborer

John Royer
Red Lion, PA
06.2024 - Current
  • Mixed cement with sand or water to create mortar for bricklaying applications.
  • Measured dimensions for foundations or other structures prior to pouring concrete or erecting walls.
  • Unloaded building materials, tools, and machinery.
  • Removed rubble and other debris at construction sites using wheelbarrows or other equipment.
  • Assisted in the installation of doors, windows, drywall, roofing systems, and other structural components.
  • Maintained a safe work environment by adhering to safety regulations and guidelines.
  • Built forms for pouring concrete foundations and slabs.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.

Restaurant Worker

Roma's Delight Pizza & Catering
Brogue, PA
01.2024 - Current
  • Maintained clean and well-stocked serving stations for immediate use.
  • Collaborated with team to successfully organize banquet events based on client preferences.
  • Effectively handled cashier duties including payment collection, credit card processing, giving back change, and generating receipts.
  • Took proactive steps to resolve customer concerns and ensure a positive dining experience.
  • Provided accurate information to customers regarding menu items.
  • Greeted customers and provided friendly customer service.
  • Delivered comprehensive explanations to address guest concerns related to ingredients, preparation methods, and allergens.
  • Trained new team members on menu items, operating procedures and company policies.
  • Processed payments via cash, credit card, and gift card and returned accurate coin and bills.

Library Volunteer

Collinsville Community Library
Brogue, PA
03.2011 - 06.2022
  • Assisted with cataloging books using established classification systems.
  • Assisted patrons with library card registration and borrowing books.
  • Supported librarians by helping them prepare materials for classes or workshops offered at the library.
  • Performed clerical duties such as photocopying, filing, data entry.
  • Updated shelves with new releases from publishers and authors.
  • Developed content for social media platforms highlighting upcoming programs or events hosted at the library.
  • Troubleshot computer issues for patrons seeking access to online resources.
  • Researched local history topics upon request from patrons visiting the library's archives section.
  • Created displays promoting new books or collections available in the library.
  • Offered guidance on how to use electronic devices such as tablets or e-readers.
  • Processed returned items, checked for damages, and updated records in the system.
  • Located and pulled materials for forwarding to other branches and inter-library loans.
  • Assisted patrons with locating books and other resources, fostering positive experience.
  • Managed lost and found, assisting patrons in finding misplaced items.
  • Reshelved books and DVDs quickly and correctly.
  • Assisted summer reading program for school-age children to encourage literacy.
  • Answered routine inquiries and referred patrons to librarians.
  • Inspected returned books for condition and due-date status and computed fines.
  • Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items.
  • Opened and closed library during specified hours and secured library equipment.
  • Entered and updated patrons' records on computers.

Education

OSHA 10-30 - Safety And Hazard Prevention

The Occupational Safety And Health Administration
Washington, DC
04-2024

Ladder Safety - Construction Trades

American Ladder Institute
Cleveland, OH
10-2023

Red Lion Area Senior High School
Red Lion, PA
08-2021

Some College (No Degree) - Construction Trades

Central Penn College
Summerdale, PA

Skid-Steer Operations - Construction Equipment Operation

Red Lion Area Senior High School
Red Lion, PA
03-2024

Skills

  • Technical Troubleshooting
  • Customer Relations
  • Guest service
  • Problem-Solving
  • Materials Locating
  • Customer Referrals
  • Professional Demeanor
  • Power Tool Operation
  • Site cleaning
  • Window Installation
  • Heavy Equipment Operation
  • Adaptability
  • Money Handling
  • Analytical Thinking
  • Endurance
  • Fast
  • Active Listening
  • Works Well Under Pressure
  • Call Management
  • Stress Tolerance
  • Teamwork and Collaboration

Certification

  • OSHA 10-30
  • First-Aid/ CPR
  • Wilderness First Aid
  • Skid Steer Operations
  • Ladder Safety Stepladder
  • Ladder Safety Single Ladders & Extension Ladders
  • Ladder Safety Articulated Ladders
  • Ladder Safety Mobile Ladder Stands & Mobile Ladder Stands Platforms

Affiliations

  • Search and Rescue
  • Community Outreach
  • Arts

References

References available upon request.

Timeline

Temp Construction Laborer

John Royer
06.2024 - Current

Restaurant Worker

Roma's Delight Pizza & Catering
01.2024 - Current

Library Volunteer

Collinsville Community Library
03.2011 - 06.2022

OSHA 10-30 - Safety And Hazard Prevention

The Occupational Safety And Health Administration

Ladder Safety - Construction Trades

American Ladder Institute

Red Lion Area Senior High School

Some College (No Degree) - Construction Trades

Central Penn College

Skid-Steer Operations - Construction Equipment Operation

Red Lion Area Senior High School

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Leona Brown-Latterman