Leona Honjo
Lawai
Summary
Professional with strong experience in customer service, sales, and administrative tasks prepared for this role. Skilled in product knowledge, inventory management, and point-of-sale systems. Reliable and focused on achieving consistent results and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Counter Salesperson
Kauai Small Engine Service Center, LLC
Lihue, HI
10.2023 - Current
- Assist customers in selecting appropriate small engine equipment and parts.
- Maintain inventory accuracy through regular stock checks and organization.
- Resolve customer inquiries and complaints to ensure satisfaction.
- Build strong rapport with customers, fostering loyalty and repeat business.
- Handle cash transactions accurately, maintaining accountability for register balances throughout shifts.
Office Administrator
Windows Trending, LLC
Kalaheo, HI
03.2023 - 10.2023
- Coordinated office operations to enhance workflow efficiency and support team productivity.
- Managed scheduling and calendar coordination ensuring optimal use of time.
Freight Coordinator
Aloha Isle Moving
Lihue, HI
10.2022 - 03.2023
- Coordinated freight shipments and ensured timely delivery of goods.
- Managed documentation for inbound and outbound shipments, maintaining accuracy and compliance.
- Collaborated with carriers to optimize routing and reduce transportation costs.
Sales / Rentals Representative
Hawthorne Pacific Corporation
Lihue, HI
02.2020 - 08.2022
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Office Manager
Bacon Universal Company
Lihue, HI
09.2015 - 01.2020
- Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
- Managed scheduling and coordination of meetings, enhancing communication across departments.
- Developed and implemented office procedures, improving overall organizational efficiency.
- Trained and mentored junior staff on administrative processes and best practices.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Sales /Rental Sales Representative
Service Rentals & Supplies
Lihue, HI
06.2013 - 09.2015
- Managed rental inventory to ensure availability and readiness for customer needs.
- Assisted customers in selecting appropriate equipment based on project requirements and budget constraints.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to streamline rental processes and improve operational workflows.
Branch Manager - Kauai
I & L Rentals LLC
Lihue, HI
09.2007 - 02.2013
- Led branch operations, ensuring compliance with corporate policies and procedures.
- Developed and implemented strategic plans to enhance customer satisfaction and service efficiency.
- Managed inventory control processes, optimizing stock levels and reducing excess waste.
- Cultivated relationships with key clients to enhance loyalty and increase business opportunities.
- Maintained friendly and professional customer interactions.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Education
No Degree - Secretarial Science
Leeward Community College
Pearl City, HISkills
- Quick learner
- Goal-oriented mindset
- Upselling strategies
- Building rapport
- Point of sale systems
- Returns handling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
Timeline
Counter Salesperson
Kauai Small Engine Service Center, LLC
10.2023 - Current
Office Administrator
Windows Trending, LLC
03.2023 - 10.2023
Freight Coordinator
Aloha Isle Moving
10.2022 - 03.2023
Sales / Rentals Representative
Hawthorne Pacific Corporation
02.2020 - 08.2022
Office Manager
Bacon Universal Company
09.2015 - 01.2020
Sales /Rental Sales Representative
Service Rentals & Supplies
06.2013 - 09.2015
Branch Manager - Kauai
I & L Rentals LLC
09.2007 - 02.2013
No Degree - Secretarial Science
Leeward Community College