Leona Perkins
Fort Worth
Summary
Results driven leadership professional with 5 years of supervisory experience, recognized for strengthening operational structure, improving onboarding efficiency, and developing high performing teams. Proven ability to redesign processes, implement scalable systems, and elevate team expertise through structured training and growth focused initiatives. Known for maintaining audit integrity while fostering a culture of accountability and continuous improvement. Eager to leverage my leadership experience to help develop the new structure and maintain high-quality onboarding standards.
Overview
13
13
years of professional experience
Work History
CIDM Supervisor
Cencora
Carrollton, TX
10.2020 - Current
- Restructured the full onboarding workflow, reducing turnaround time and achieving a consistent 3-day SLA
- Retrained all team members to deepen subject matter expertise and improve independent decision making.
- Developed and implemented an extensive Standard Operating Procedure to create clarity, consistency and scalability across the team.
- Maintained audits, metrics and compliance ensuring quality standards were consistently met.
- Fostered a culture of accountability, ownership, and continuous improvement.
- Designed and launched a Growth Mindset series to elevate team engagement, support up coming changes, resilience and performance.
Team Lead
ASD Healthcare
Carrollton, TX
03.2013 - 10.2020
- Served as first-line escalation point for team members, resolving onboarding issues and reducing Supervisor escalations.
- Performed monthly SOX Audits to ensure compliance standards for account setups.
- Designed and implemented a QA( Quality Assurance) process prior to releasing accounts for ordering, ensuring account accuracy and reducing blocked orders.
- Acted as interim supervisor when needed, maintaining workflow and performance standards.
- Supported all onboarding new hire trainings
- Identified workflow inefficiencies and contributed to process improvements that decreased turnaround time.
- Recognized as subject matter expert and trusted resource for policy interpretation and procedural guidance.
- Addressed difficult team dynamics by facilitating direct conversations, reinforcing expectations, and restoring accountability.
Education
Associate of Arts - Accounting
San Jose State University
San Jose, California, CAHigh School Diploma -
Willow Glen High
06-1994
Skills
- Process redesign and workflow optimization
- SLA Management and Performance Monitoring
- Standard Operating Procedure Development
- Audit Oversight and Compliance Management
- Change implementation and stabilization
- Conflict resolution and difficult conversations
- Accountability Framework Development
- Performance metrics and audit monitoring
- Cross functional collaboration
- Presenting team meetings
- Stakeholder Alignment
Timeline
CIDM Supervisor
Cencora
10.2020 - Current
Team Lead
ASD Healthcare
03.2013 - 10.2020
Associate of Arts - Accounting
San Jose State University
High School Diploma -
Willow Glen High