Leona Phillips-Jackson
Security Professional
Renton,WA
Summary
My education and life have allowed me to become a quick and eager learner for new experiences. I have a wide range of experiences, the type that will give your company the versatility to place me in several contexts with confidence at the level of excellence your company expects to be met. I can execute office management, procedures, and recording keeping/bookkeeping while meeting deadlines. As my resume indicates, I possess more than 30 years of progressive experience in customer service, security officer and lost prevention services.
Overview
17
17
years of professional experience
4
4
Certificates
Work History
Security Officer
Starbucks HQ
Seattle, WA
04.2019 - Current
- Responsible for ensuring student protection and property security
- Monitor Access building points Interior and Exterior
- Check Student /Partner ID’s
- Process Daily Activity Reports
- Radio Dispatch
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle and by foot.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Officer
Allied Universal Security
Seattle, WA
01.2009 - 03.2026
- Responsible for ensuring student protection and property security
- Monitor Access building points Interior and Exterior
- Check Student /Partner IDs
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Process Daily Activity Reports
- Radio Dispatch
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
Cashier/Stocker
Dollar Store
Seattle, WA
01.2017 - 01.2019
- Cashier, Stocker
- Ensuring safety and security of property, customers and employees
- Monitor Access Points
- Process daily Activity Reports
- Secure Building at end of shift
Education
Certificate - Peer Counselor
King County MHCADSD
01-2014
Certificate - Problem Gambling Training
Evergreen Council Workshop
01-2011
B. A. - Business Administration
Evergreen State College
01-2003
Skills
Microsoft Excel, Microsoft Office, Office Management, Custom Service, Creative Thinking, Interpersonal Communication, Budgeting, Reliability and Discretion, Email Communication, Flexibility/Adaptability, Problem Assessment and Office Machine Management
Certification
Licensed [Security Guard] - [2026Timeframe]
Accomplishments
- Collaborated with team of [19] in the development of Team .
- Author of “Release Me,” published in Amazon in 2018.
- Collaborated with team of 19 in the development of Team Grateful.
- Achieved Leadership Goals through effectively helping with Team.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Licensed [Security Guard] - [2026Timeframe]
01-2026
Security Officer
Starbucks HQ
04.2019 - Current
Cashier/Stocker
Dollar Store
01.2017 - 01.2019
Security Officer
Allied Universal Security
01.2009 - 03.2026
Certificate - Problem Gambling Training
Evergreen Council Workshop
B. A. - Business Administration
Evergreen State College
Certificate - Peer Counselor
King County MHCADSD