Leona Totten
Kissimmee
Summary
Service-oriented Patient Access Rep/Insurance Verification with over 12-year background in Medical and Pharmacy claims. Excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Detail-oriented Collections Representative with many years' track record in effectively and efficiently collecting debts owed. Understanding, diplomatic and a true problem-solver. Above average mathematics, accounting and negotiation skills. Mastery in setting up payment plans, locating debtors, and insolvency.
Overview
19
19
years of professional experience
Work History
Senior Billing Collections Representative
Cigna
06.2024 - Current
- Manage outstanding account balances
- Initiate calls to clients
- Negotiate payment plans
- Maintain detailed records of collection activities
- Responded promptly to customer inquiries regarding their accounts status.
Patient Access Representative
Express Scripts DBA Cigna
11.2006 - 06.2024
- Create, maintain, and enter information into databases.
- Verify eligibility and process pbm and medical claims
- Change claim centers and pids
- Obtain authorization / referrals from the providers
- Collections Lead for special projects
- Train on Dod and Tricare Posting Payments
- Prepared and coded insurance forms
- Responded to patient inquiries regarding billing or financial matters.
- Assisted with preparing daily cash reports for accounting department.
Education
Some College (No Degree) - Medical Administration
Valley Career College
El Cajon, CASkills
- HMS
- RX HOME
- EMDEON
- EMDEON CARDFINDER ATLAS
- ACCESS
- CONTROL-IT
- MED-SEARCH
- IDX
- Data analysis
- Microsoft Excel
- Problem solving
- Customer service
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Data collection
- Verbal and written communication
- Strong work ethic
- Insurance verification
- Claims processing
- Data entry
- Patient data management
- Detail orientation
- Insurance coverage verification
- Insurance terminology
- Insurance billing
- Coverage and authorizations
- Proficient in [software]
- HIPAA compliance
- Eligibility determination
- Prior authorization processing
References
- Tara Vaughn, 813-458-4682
- Lonnie Robinson, 813-215-5942
- Monique Johnson, 972-513-7887
Timeline
Senior Billing Collections Representative
Cigna
06.2024 - Current
Patient Access Representative
Express Scripts DBA Cigna
11.2006 - 06.2024
Some College (No Degree) - Medical Administration
Valley Career College