Leonard Ferrara
Clermont,FL
Summary
Customer-focused professional with experience in customer service and sales within home improvement and hospitality. Expertise in articulating product features, coordinating project details, and resolving inquiries. Committed to fostering client relationships and ensuring satisfaction through consistent follow-ups. Maintains safety protocols while providing outstanding service in high-pressure settings.
Overview
23
23
years of professional experience
Work History
Salesperson
Brothers Gutters
DeBary, Florida
04.2026 - Current
- Developed key customer relationships to increase sales.
- Followed up with prospects to nurture relationships and drive sales after consultations.
- Negotiated deals and handled complaints or objections.
- Resolved customer complaints promptly and efficiently.
- Educated customers on products and services to enhance understanding and satisfaction.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Scheduled appointments for roofline inspections and sales visits.
- Explained gutter replacement options to homeowners for Brothers Gutters.
- Presented estimates for gutter repair, replacement, and protection systems.
- Collected customer needs for exterior drainage and water management.
- Coordinated with installers on gutter service details and project timing.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
Disney cast member food and Beverage
Disney
Lake Buena Vista, Florida
11.2006 - Current
- Greeted guests with Disney service standards and warm park hospitality.
- Interacted with guests to entertain and create a fun atmosphere.
- Resolved conflicts between guests or staff members in a professional manner.
- Monitored guest behavior to ensure safety protocols were followed throughout the facility.
- Maintained personal appearance by meeting costume and makeup requirements.
Salesperson
Gutter King
Orlando, Florida
09.2003 - 09.2025
- Presented estimates for gutter repair, replacement, and protection systems.
- Explained gutter replacement options to homeowners for Brothers Gutters.
- Scheduled appointments for roofline inspections and sales visits.
Education
Babylon Jr Sr High School
Babylon, NYSkills
- Estimate development
- Lead qualification
- Product demonstrations
Disney experience
I am currently a Disney cast member for almost 20 years. I am also a DVC member since 1992. I have stayed in every Disney hotel in Orlando also including Vero Beach and Hilton Head. I have been on 10 Disney Cruises as well as other cruise lines. I first fell in love with Disney at the age of 3 when my parents took me to Walt Disney Word in October of 1971
Timeline
Salesperson
Brothers Gutters
04.2026 - Current
Disney cast member food and Beverage
Disney
11.2006 - Current
Salesperson
Gutter King
09.2003 - 09.2025
Babylon Jr Sr High School