Leonard Frondarina
Houston,Texas
Summary
Dynamic and customer-focused professional with experience as an Online Personal Shopper at Kroger, excelling in product selection and order accuracy. Known for exceptional customer service and patience, consistently achieving high satisfaction ratings. Skilled in inventory management and sales, dedicated to enhancing the shopping experience through effective communication and organization.
Overview
8
8
years of professional experience
Work History
Online Personal Shopper
Kroger
10.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Mechanic Attendant
Klein Transportation
10.2024 - Current
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Merchandise Associate
Walmart
03.2017 - 09.2024
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Northern Philippines College Science & Technology
Philippines03-2003
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
Timeline
Online Personal Shopper
Kroger
10.2024 - Current
Mechanic Attendant
Klein Transportation
10.2024 - Current
Merchandise Associate
Walmart
03.2017 - 09.2024
Northern Philippines College Science & Technology
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