Leonard Hawkins
Lakeland,FL
Summary
Dynamic IT professional with a proven track record at Fitlife Foods, excelling in systems management and hardware troubleshooting. Adept at enhancing operational efficiency through process improvement and problem-solving. Committed to delivering exceptional user support while leveraging Microsoft OS proficiency and attention to detail to drive success.
Overview
27
27
years of professional experience
Work History
Systems Coordinator
Fitlife Foods
Plant City, Florida
05.2016 - 01.2026
- Oversaw IT systems management for culinary center, integrating hardware, software, and network infrastructure to ensure seamless operations.
- Monitored system performance and proactively troubleshot hardware and software issues to maintain operational continuity.
- Provided technical support to users by troubleshooting system and hardware issues impacting operations.
- Coordinated with external vendors to efficiently resolve systems-related technical support issues, minimizing downtime.
- Managed user accounts in Microsoft 365, ensuring compliance and effective resource utilization.
- Developed new processes and procedures to enhance systems management efficiency.
- Resolved conflicts arising from changes made to existing systems or configurations.
- Generated ad hoc reports for management and stakeholders.
Merchandise
Walt Disney World
01.2013 - 03.2016
- Coordinated merchandise displays to align with themed attractions, enhancing visual appeal.
- Processed transactions efficiently, ensuring seamless purchases for guests.
- Maintained organized and tidy shop environment, contributing to positive guest experiences.
- Enhanced guest experiences through interactive and magical engagement.
- Assisted guests by answering inquiries, enhancing overall satisfaction.
- Collaborated with team members to restock shelves and maintain store order, ensuring seamless shopping experience.
- Led pin trading activities to foster guest interaction.
- Trained new staff on customer service and merchandise protocols to uphold standards.
Support Analyst
Publix
Lakeland, FL
07.2007 - 03.2009
- Resolved technical issues for internal teams and customer inquiries in a timely manner.
- Diagnosed and fixed software problems to ensure optimal performance.
- Collaborated with departments to enhance system functionality and user experience.
- Analyzed support trends to identify recurring problems and implemented solutions.
- Documented support processes and created user guides to facilitate staff training.
- Provided training sessions for new employees on support tools and procedures.
- Assisted in system upgrades and software installations across various platforms.
- Managed paperwork and maintained detailed records of technical support activities.
Counter Intelligence Agent
Geek Squad
Lakeland, FL
03.1999 - 07.2007
- Educated clients on cybersecurity risks and preventive measures to improve their overall security posture.
- Trained and supported new agents on policies and provided technical assistance to ensure compliance and effective operations.
- Diagnosed and resolved software and hardware problems promptly and accurately.
- Collaborated with team members to troubleshoot complex technical issues.
- Provided technical support for various hardware and software challenges.
- Instructed and advised clients on computer and network issues to enhance their understanding and resolution of problems.
- Created user accounts and configured passwords and file permissions to enhance security.
- Maintained detailed documentation of all work performed for future reference.
Education
High School Graduate -
Winter Haven High School
Winter Haven, FL05-1997
High School Diploma -
Travis Technical Center
Winter Haven, FLSkills
- IT infrastructure management
- Network administration
- Hardware diagnostics
- Custom reporting
- Windows operating systems
- Office and Outlook
- Workflow optimization
- Problem solving
- Attention to detail
Timeline
Systems Coordinator
Fitlife Foods
05.2016 - 01.2026
Merchandise
Walt Disney World
01.2013 - 03.2016
Support Analyst
Publix
07.2007 - 03.2009
Counter Intelligence Agent
Geek Squad
03.1999 - 07.2007
High School Graduate -
Winter Haven High School
High School Diploma -
Travis Technical Center