Leonard Mims
Las Vegas,NV
Summary
Results-driven Assistant Executive Housekeeper with proven expertise in team management and quality assurance. Adept at implementing efficient processes to enhance guest satisfaction and maintain high cleanliness standards.
Overview
25
25
years of professional experience
Work History
Asst. Executive Housekeeper
Mandalay Bay
Las Vegas, NV
05.2016 - Current
- Supervised daily housekeeping operations to ensure high cleanliness standards and guest satisfaction.
- Implemented inventory management processes to maintain adequate supplies and reduce costs.
- Collaborated with other departments to address guest requests and resolve issues promptly.
Assistant General Manager
Drury Hotels
Amarillo, TX
10.2015 - 09.2016
- Assist GM with the annual budget
- Oversee the daily operations and ensure service levels are maintained
- Implement processes and procedures to ensure optimum efficiency
Housekeeping Manager
The Cromwell Hotel Casino
Las Vegas, NV
03.2014 - 08.2015
- Oversee the daily Housekeeping operation
- Control labor and inventory costs
- Train and develop staff and inspect cleanliness of rooms
Guest Services Manager
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp.
Las Vegas, NV
06.2011 - 12.2011
- Oversee the daily Bell & Valet operation
- Monitor and maintain the flow of traffic on the front drive
- Ensure prompt and accurate delivery of luggage
Housekeeping Tower Manager
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp.
Las Vegas, NV
06.2007 - 06.2011
- Oversee the daily Housekeeping operation
- Implement systems, SOP's and departmental guidelines
- Issue disciplinary action for attendance and performance infractions
Registration Concierge Front Office Manager
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp.
Las Vegas, NV
02.2004 - 06.2007
- Oversee the daily Front Office and Concierge operations
- Ensure staff is fully informed on restaurants, shows, nightclubs, etc...
- Ensure policy and procedures are being followed accordingly
Sales Manager
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp.
Las Vegas, NV
02.2003 - 02.2004
- Book hotel rooms and meeting space for groups and companies
- Review and process contracts as specified
- Meet with group contacts as needed
Front Desk Manager
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp.
Las Vegas, NV
06.2001 - 06.2003
- Oversee the daily Front Desk operation
- Ensure Front Desk Agents are providing unmatched service
- Handle and resolve guest challenges
Education
No Degree - Business Administration And Management
West Texas A&M University
Canyon, TXSkills
- Employee relations
- Teamwork and collaboration
- Quality assurance
- Staff management
- Policy enforcement
Timeline
Asst. Executive Housekeeper
Mandalay Bay
05.2016 - Current
Assistant General Manager
Drury Hotels
10.2015 - 09.2016
Housekeeping Manager
The Cromwell Hotel Casino
03.2014 - 08.2015
Guest Services Manager
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp.
06.2011 - 12.2011
Housekeeping Tower Manager
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp.
06.2007 - 06.2011
Registration Concierge Front Office Manager
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp.
02.2004 - 06.2007
Sales Manager
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp.
02.2003 - 02.2004
Front Desk Manager
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp.
06.2001 - 06.2003
No Degree - Business Administration And Management
West Texas A&M University