Leonard Monsalud
Waterworld USA
Houston,TX
13
years of professional experience
Strategic Account Manager with over 10 years of experience in cultivating high-value client portfolios. Specializes in Strategic Account Planning, P&L Management, and Negotiation, achieving a 97% NPS score and securing recurring revenue. Focused on building alliances with contractors, designers, and stakeholders to drive long-term client success.
Work History
Account Manager
6 Months- Managed high-volume inbound inquiries and executed strategic outbound calls to prospective dealers, expanding network reach and acquiring new business.
- Drove B2B account growth for commercial and residential treatment products, technical valves, and filtration equipment, enhancing market presence.
- Interface directly with regional dealers, contractors, and industrial partners to provide technical solution consultations, price quotations, and order fulfillment support.
- Streamline cross-functional coordination between sales, inventory, and operations to optimize delivery schedules and updated customer information in Odoo to ensure account information is accurate and current.
Estimator
1 Year 6 Months- Cultivated a high-volume client portfolio, managing inbound inquiries from architects, glaziers, and contractors; successfully drove $2M in annual recurring revenue (ARR).
- Collaborated cross-functionally with operations to streamline order processing and delivery, ensuring 98% on-time completion and increasing overall client satisfaction.
- Analyzed and reviewed blueprint takeoffs for project specifications to develop accurate cost estimates for materials and labor to prepare detailed proposals utilizing Sage, ensuring compliance with client requirements and industry standards.
Cabinet Sales Specialist
1 Year 2 Months- Managed high value project portfolio, utilizing consultative approach to qualify customer needs and closed $1M home kitchen and bath design driven revenue.
- Cultivated long-term client relationships through proactive solution identification, driving client satisfaction and establishing pipelines for repeat business and referrals.
- Exceeded corporate performance metrics, ranking as a top-tier sales performer in store revenue and contributing to financial strategy by leading store opening new customer credit accounts.
Field Advisor
2 Months- Conducted in-depth on-site account assessments (30+ appointments per month) to diagnose complex residential infrastructure needs and position premium, long-term maintenance solutions.
- Managed a high-volume pipeline, consistently generating over $100k in monthly service revenue through effective negotiation and solution-based presentation.
- Cultivated immediate client trust by clearly articulating technical issues and providing transparent, value-driven service recommendations to homeowners.
Sales Development Representative
1 Year 1 Month- Drove high-quality revenue opportunities by consistently generating 5 qualified meetings per week, converting 50% to Sales Qualified Leads (SQLs), and contributing $700k in new sales pipeline value.
- Strategically managed a portfolio of over 1,500 potential accounts, utilizing BANT qualification to ensure high-priority opportunities were aligned with current business needs and growth objectives.
- Collaborated cross-functionally with Marketing and Sales to design and execute targeted campaigns that successfully generated attendance from director-level personnel to key industry events.
- Leveraged CRM and Sales Technology (Salesforce, LinkedIn Navigator, Outreach) for strategic account mapping and activity reporting, ensuring data integrity and precision in sales forecasting.
Sales Development Representative
10 Months- Spearheaded strategic collaboration with outside sales, targeting Fortune 100 accounts through coordinated marketing campaigns, web demos, and industry trade shows to build a high-value pipeline.
- Drove strategic account acquisition, setting up 40 high-priority meetings per quarter that achieved a 70% conversion rate to sales opportunities and generated an additional $500k in sales pipeline value.
- Leveraged a comprehensive sales technology stack (Salesforce, Outreach, LinkedIn) for strategic account mapping, enhanced data integrity, and precision reporting to optimize funnel performance.
Account Manager
1 Year 2 Months- Spearheaded a new "go-to-market" Strategic Account Plan targeting contractors, interior designers, and property managers, resulting in over $500k in project-based recurring revenue.
- Cultivated long-term relationships with key industry partners (realtors, builders) via association networking events to secure consistent referral pipelines and market insights.
Appliance Sales Specialist
2 Years 11 Months- Grew the average client value by leveraging consultative selling to achieve 97% Customer Promoter Score, leading to repeat business and referrals.
- Drove $2.5M in sales plus an additional $250k in additional annual revenue by strategically upselling high-margin warranty and protection services, demonstrating a focus on long-term client value.
Education
Bachelor of Science - Business Administration
Skills
Key account management
Sales growth | Experienced
Consultative selling
CRM Utilization (Salesforce) | Experienced
Sales Forecasting
Negotiation techniques
Client retention
Market analysis
Budget Management
Advanced Excel skills
Timeline
Account Manager
Waterworld USA
02.2026 - CurrentRead More
Estimator
Quik Serv
03.2024 - 09.2025Read More
Cabinet Sales Specialist
Lowe's
08.2022 - 10.2023Read More
Field Advisor
Mike Counsil Plumbing and Rooter
09.2020 - 11.2020Read More
Sales Development Representative
Qubole
03.2019 - 04.2020Read More
Sales Development Representative
Imperva
04.2018 - 02.2019Read More
Account Manager
Appliance Leaders
01.2017 - 03.2018Read More
Appliance Sales Specialist
Pacific Sales
01.2014 - 12.2016Read More
University of The Pacific
Bachelor of Science from Business Administration
Read More