Overview
Work History
Education
Skills
Timeline
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Leonard Simon

LUTHERVILLE TIMONIUM,MD

Overview

5
5
years of professional experience

Work History

Sails Associate

Bob Davidson Ford Lincoln - I.G. Burton GMC
Glen Burnie, MD
01.2024 - 12.2024
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Assisted customers in selecting vehicles that met their needs and preferences.
  • Developed product knowledge to inform customers about vehicle features and benefits.
  • Collaborated with the finance team to facilitate smooth transaction processes.
  • Provided exceptional customer service to enhance client satisfaction.
  • Built relationships with customers by providing friendly customer service.
  • Collaborated with other departments to ensure successful product launches.

Quick Lane Techniction/Service Adviser

Bob Davidson Ford Lincoln
Carney, MD
10.2019 - 12.2023
  • Acted as the primary point of contact for customers regarding service-related inquiries.
  • Coordinated service appointments and managed customer expectations effectively.
  • Oversaw the service process to ensure timely completion and quality assurance.
  • Conducted routine maintenance and inspections on vehicles.
  • Maintained accurate records of services performed.
  • Collaborated with team members to streamline service operations.

Education

High School Diploma -

Calvert Hall
Towson, MD
05-2017

Some College (No Degree) -

Saint Vincent University
Latrobe, PA

Skills

  • Customer Service,
  • Automotive Sales,
  • Service Advising,
  • Technical Diagnostics,
  • Appointment Scheduling

Timeline

Sails Associate

Bob Davidson Ford Lincoln - I.G. Burton GMC
01.2024 - 12.2024

Quick Lane Techniction/Service Adviser

Bob Davidson Ford Lincoln
10.2019 - 12.2023

High School Diploma -

Calvert Hall

Some College (No Degree) -

Saint Vincent University

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Leonard Simon