Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Munkhchimeg Dorjgotov

Wilmington

Summary

Over 10 years of experience resolving customer complaints and promoting conflict resolution in nail salons. Implemented customer service skills effectively and improved customer satisfaction. Worked as a Sales Manager for 2 years at a real estate leasing company in Mongolia.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Beauty Advisor/ Fragrance Sales Associate

Macys INC
11.2021 - Current
  • Assist an average of 30 customers daily, providing advice and knowledge on fragrances and beauty products, and promoting customer loyalty programs
  • Guide customers on purchases based on interests, promotions, and other sales
  • Operate POS systems, processing sales, refunds, and exchanges
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.

Nail Technician/Assistant Manager

MBT International INC
06.2020 - 10.2021
  • Answer an average of 20 phone calls and schedule appointments daily.
  • Due to others’ lack of English, solve disputes/ conflicts with customers
  • Resolved customer complaints by offering free fixes or discounted service
  • Met with clients to discuss their needs, service references, and special request
  • Communicated effectively with management concerning important customer issues.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.
  • Grew repeat client base through effective marketing and customer service.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Nail Technician

Wellness Spa of Palatine INC
06.2019 - 03.2020
  • When the manager wasn’t around, I answered the phone calls and scheduled appointments

Reception/Nail Technician

Divine Nails INC
03.2016 - 06.2019
  • Used strong communication skills to interact with customers and built own clientele
  • Greeted and welcomed guests with a warm, friendly and positive attitude
  • Maintained salon supply weekly
  • Created long term relationship with customers and built my own customer base up to 25% of customers I dealt with

Sales Manager

Incon LLC
11.2013 - 12.2014
  • Managed 60 units of rental apartment properties and handled residents’ issues
  • Maintain relationships with repeat clients to keep them satisfied and promote future business opportunities and referrals
  • Created sales strategies to increase company’s revenue
  • Prepared monthly rent records for accountant
  • Remodeled 20% of the properties and successfully rented at a higher price which paid back all remodeling costs
  • Daily duties were to coordinate appointments to show apartments to prospective renters; contact the targeted customers; create a legal lease contracts agreement, and/or deeds, and etc
  • Created a filing system for all 60 apartments and kept all records bi-yearly
  • Scheduled monthly free or paid cleaning services, and repair services

Sales Manager

Proset Real Estate LLC
12.2012 - 11.2013
  • Managed 60 units of rental apartment properties and handled residents’ issues
  • Maintain relationships with repeat clients to keep them satisfied and promote future business opportunities and referrals
  • Created sales strategies to increase company’s revenue
  • Prepared monthly rent records for accountant
  • Remodeled 20% of the properties and successfully rented at a higher price which paid back all remodeling costs
  • Daily duties were to coordinate appointments to show apartments to prospective renters; contact the targeted customers; create a legal lease contracts agreement, and/or deeds, and etc
  • Created a filing system for all 60 apartments and kept all records bi-yearly
  • Scheduled monthly free or paid cleaning services, and repair services

Education

Bachelor of Arts - International Relations

Ikh Zasag International University
06.2010

Skills

  • Customer service,
  • Customer engagement and relationship building
  • Excellent verbal and written communication skills
  • Ability to solve problems
  • Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
  • Flexibility and adaptability
  • Team collaboration
  • Retail experience
  • Multitasking and organization
  • Upselling and cross selling
  • Appointment scheduling
  • Merchandise restocking

Certification

  • Computer Systems Institute, Skokie, IL, Business Career Program, 09/2020
  • Computer Systems Institute, Skokie, IL, Sales and Marketing Professional, 09/2019
  • Computer Systems Institute, Skokie, IL, Administrative Assistant Professional, 09/2018
  • Computer Systems Institute, Skokie, IL, Customer Service Specialist, 09/2017

Languages

Mongolian
Native or Bilingual

Interests

Interested in Data entry and recently started Google Data Analytics program

Timeline

Beauty Advisor/ Fragrance Sales Associate

Macys INC
11.2021 - Current

Nail Technician/Assistant Manager

MBT International INC
06.2020 - 10.2021

Nail Technician

Wellness Spa of Palatine INC
06.2019 - 03.2020

Reception/Nail Technician

Divine Nails INC
03.2016 - 06.2019

Sales Manager

Incon LLC
11.2013 - 12.2014

Sales Manager

Proset Real Estate LLC
12.2012 - 11.2013

Bachelor of Arts - International Relations

Ikh Zasag International University

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Munkhchimeg Dorjgotov