Leonard Smith

I was in charge of Designing an teaching new hires how to operate all Gwinnett county Mobile equipment from Ladder trucks, Engines, Med units and personal verticals. I designed and facilitated classes for training and defensive driving.

I also instructed fire recruits on training on gwinnett county policies and live fire training.

I operated as a supervisor for 30 or more people.

I evaluated and trained remedial employees and facilitated all aspects of training.

• Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
• Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
• Oversaw training of new instructors, ensuring proper orientation to departmental policies and procedures.
• Promoted classroom safety, collaboration, and best practices.
• Developed and clearly presented classroom rules, guidelines and objectives.
• Collaborated with administration to secure departmental budget increase.
• Increased student participation via engaging lectures and assignments.
• Optimized day-to-day instruction to align educational strategies with industry best practices.
• Promoted culture of excellence within department through high expectations for both instructors'' teaching practices and students'' learning outcomes.
• Consistently met or exceeded departmental goals for student performance through rigorous assessments and data analysis.
• Proven ability to learn quickly and adapt to new situations.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Self-motivated, with strong sense of personal responsibility.
• Developed and maintained courteous and effective working relationships.
• Acted as team leader in group projects, delegating tasks and providing feedback.
• Paid attention to detail while completing assignments.

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Devised and presented business plans and forecast.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives. initiatives and excellent customer service.
• Streamlined organizational processes by evaluating current systems and implementing improvements.
• Grew facility for 250 units to 1500 units over life of business.

• Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
• Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
• Improved overall customer satisfaction by proactively addressing concerns and resolving issues in timely manner, demonstrating commitment to exceptional service.
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.
• Designed and delivered product training for clients..
• Utilized advanced technical knowledge to gain competitive edge in market by effectively showcasing product capabilities in comparison to competitor offerings.
• Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
• Utilized creative problem-solving skills to overcome technical challenges in sales process.
• Attended trade shows and seminars to promote products and network with industry contacts.
• Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
• Configured and modified product systems to meet customer-specific needs.
• Delivered technical presentations matching audience level of expertise to explain products and services to customers.
• Tracked sales data for analysis and forecasting for200 plus customers.
• Established long-term relationships with key clients for repeat business and referrals, cultivating strong network within industry.

• Developed work plans for various personnel roles based on strengths and talents.
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
• Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
• Optimized engineering processes by implementing innovative solutions and streamlining workflow.
• Analyzed and interpreted data to identify trends and recommend improvements.
• Interacted with subject matter experts to develop training material and tools for personnel.
• Performed complex calculations to analyze and optimize engineering processes.
• Reviewed technical drawings developed by CAD technicians and drafters.
• Skilled at working independently and collaboratively in team environment.
• Paid attention to detail while completing assignments.
• Self-motivated, with strong sense of personal responsibility.
• Worked on team of 6-10 engineering designing plans.