Leonard Taylor

• Managed facility operations, ensuring timely opening and closing procedures.
• Supervised guests while delivering essential support services.
• Maintained inventory of supplies to guarantee availability at all times.
• Cultivated a positive living environment by exemplifying superior customer service skills.

• Conducted assigned activities with consumer for educational, social, leisure programs while eliciting their input and feedback
• Assisted in promoting healthy daily living, encouraging wellness and healthy dietary practices
• Taught client to traverse, travel along, and acclimate to unique modes of public transportation & other means of transport

Enhanced associate performance through effective up-selling and productivity strategies.

Professionally addressed complaints, reports, requests, and emergencies to ensure satisfaction.

Processed and verified daily merchandise for accuracy and quality control.

Measured and styled client base for ready-to-wear and custom-ordered clothing.

• Supervised and groomed staff to enhance customer service through engaging greetings and effective complaint resolution.
• Implemented strategic marketing initiatives, including employee raffles and sales contests, to drive revenue growth.
• Conducted interviews for open positions to support recruiting efforts and build a strong team.

• Managed day-to-day operations, including opening and closing store(s), scheduling shifts, and assigning tasks.
• Created promotional campaigns/staged merchandise & products/window display to increase brand awareness.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

• Serviced and sold bank products, including CDs and safety deposit boxes, through various channels.
• Monitored account activities to ensure compliance with banking policies.
• Achieved monthly performance goals established by management consistently.