Susan Graves
Verona,MO
Summary
Results-oriented SUD Counselor skilled in solution-focused counseling and behavior monitoring. Developed personalized treatment plans and interventions that enhanced client resilience and recovery. Experienced in client advocacy and motivational interviewing, driving progress in substance abuse recovery through strong interpersonal and case management skills.
Overview
9
9
years of professional experience
Work History
Emergency Shelter Case Manager/Site Supervisor
The Kitchen Inc.
Springfield, MO
08.2025 - 06.2026
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assessed client needs and developed personalized service plans.
- Facilitated regular meetings to review client progress and adjust plans accordingly.
- Advocated for clients' rights and access to community resources.
- Coordinated resources and services for individuals experiencing food insecurity.
- Collaborated with local organizations to enhance service delivery and support networks.
- Collaborated with other service providers to ensure continuity of care for clients.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Adhered to ethical principles and standards to protect clients' confidential information.
SUD Counselor
Clark Mental Health Center
10.2023 - 05.2025
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Guided clients in developing skills and strategies for dealing with problems.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Facilitated group counseling sessions to support and encourage client growth.
- Developed treatment plans to help clients build self-confidence and resilience.
Social Services Specialist
Department of Social Services
03.2021 - 10.2023
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Identified community resources to support clients.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting Number clients in acquiring needed aid.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Provided crisis intervention, guidance and supportive counseling to clients.
Sales Associate
Lowes Home Improvment
05.2017 - 11.2021
- Engaged with customers to foster loyalty and enhance shopping experience.
- Engaged with customers to remove build rapport and lasting relationships.
- Listened to customer needs to recommend tailored product solutions.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to enhance visual appeal and promote targeted merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor Of Applied Arts - Psychology
Brandman University
Irvine, CASome College (No Degree) - Paramedic
Crowder College
Neosho, MOSome College (No Degree) - Emergency Medical Technician
Crowder College
Neosho, MOSkills
- Crisis intervention
- Crisis management
- Client engagement
- Case management and documentation
- Resource coordination
- Housing assistance
- Intervention planning
- Treatment plans
- Social work
- Behavior monitoring
- Counseling
- HIPAA
- Client advocacy
- Interventions
Timeline
Emergency Shelter Case Manager/Site Supervisor
The Kitchen Inc.
08.2025 - 06.2026
SUD Counselor
Clark Mental Health Center
10.2023 - 05.2025
Social Services Specialist
Department of Social Services
03.2021 - 10.2023
Sales Associate
Lowes Home Improvment
05.2017 - 11.2021
Bachelor Of Applied Arts - Psychology
Brandman University
Some College (No Degree) - Paramedic
Crowder College
Some College (No Degree) - Emergency Medical Technician
Crowder College