Theresa Anderson
Jacksonville,NC
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. 32 years of social work experience with a firm understanding of advocating and problem-solving skills used in various settings
Overview
19
19
years of professional experience
Work History
Shelter Case Manager
Onslow Community Outreach
Jacksonville, NC
04.2023 - Current
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Processed paperwork, obtained HIPPA covered and secured confidential information.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Answered questions and responded to inquiries to deliver high level of service to participants.
- Helped individuals address disabilities and put together career plans.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Safeguarded client privacy with strict adherence to HIPAA protocols.
- Participated in case conferences to provide input on recommended treatments or interventions.
- Counseled individuals on a variety of topics such as stress management, anger management, grief counseling.
- Provided education about mental health issues to individuals and community groups.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
- Compiled physical and digital documents, charts and reports.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
Housing Case Manager
Onslow Community Outreach
Jacksonville, NC
12.2022 - 04.2023
- Assessed client eligibility for rental subsidies such as Healthy Opportunities Program or other Federally funded programs.
- Compiled monthly reports detailing program outcomes and successes achieved through case management efforts.
- Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
- Provided information to access financial assistance and housing.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
- Tracked patient or client care and followed through to provide service effectiveness.
- Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
- Maintained accurate records of client interactions utilizing a computerized database system.
Social Worker
Carolina Rivers Nursing & Rehabilitation
Jacksonville, NC
06.2021 - 07.2022
- Interviewed resident and families to compile a record of social history
- completed MDS assessments and participated in residents’ care plan meetings
- investigated complaints of abuse and neglect
- made referrals to medical and community-based services as needed
- maintained a working relationship with families and other healthcare service providers
- Managed caseload of approximately seventy-five elderly and disabled residents with various needs
- Maintained and developed community relationships to support various client referrals.
- Advised families regarding guardianship arrangements when appropriate.
Employment Specialist
Easterseals
Wilmington, NC
06.2019 - 09.2020
- Assist clients with finding work, accompany client until comfortable with employment
Employment Specialist
RHA Health Services
08.2018 - 04.2019
- Assist clients with finding work, accompany client until comfortable with employment
Nutritionist
Onslow County School System
Jacksonville, NC
08.2014 - 08.2018
- Cleaning and preparing meal
Social Worker
Premier Nursing and Rehabilitation Center
Jacksonville, NC
10.2008 - 09.2012
- Compiled social history, completed MDS assessments in a timely manner using the PCC software program, participated in residents care plan meetings, investigated complaints of abuse and neglect and reported findings to appropriate authorities as necessary; made referrals to medical and community-based services as necessary, maintained positive relationships with residents, families and other healthcare service providers
Social Worker
Two Rivers Healthcare Center
New Bern, NC
04.2005 - 09.2008
- Assessed and placed new residents upon admission, completed general and MDS assessments in a timely manner, coordinated admissions and discharge planning of residents; made referrals to other healthcare services as needed; involved residents and family members in residents’ plan of care; maintained good rapport with residents, families and other healthcare service providers
Education
Bachelor of Science - Social Work
University of North Carolina-Wilmington
Wilmington, NC05-1991
Skills
- Records Management
- Client Relationship Management
- Risk Assessment
- Problem-Solving
- Self-Directed
- Customer Service
- Interpersonal Communication
- Leadership
- Calm Under Pressure
- Communication
- Needs Assessment
- Case Management
- Regulatory Compliance
- Patient Support
- Care Coordination
- Discharge Planning
- Client Advocacy
- Referral Coordination
- Case Management Tracking
- Positive Attitude
- Organization and Multitasking
- Conflict Resolution
- Case Planning
- Relationship Building
- Email and Telephone Etiquette
- Crisis Intervention
- Resource Management
- Social Work
- Patient Needs Assessment
- Complaint Resolution
- Continuous Development
References
References available upon request.
Timeline
Shelter Case Manager
Onslow Community Outreach
04.2023 - Current
Housing Case Manager
Onslow Community Outreach
12.2022 - 04.2023
Social Worker
Carolina Rivers Nursing & Rehabilitation
06.2021 - 07.2022
Employment Specialist
Easterseals
06.2019 - 09.2020
Employment Specialist
RHA Health Services
08.2018 - 04.2019
Nutritionist
Onslow County School System
08.2014 - 08.2018
Social Worker
Premier Nursing and Rehabilitation Center
10.2008 - 09.2012
Social Worker
Two Rivers Healthcare Center
04.2005 - 09.2008
Bachelor of Science - Social Work
University of North Carolina-Wilmington
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