Open To Work
LEONARD THOMAS
Renaissance Hotel
SCHENECTADY,NY
Work Preference
Desired Job Title
HousemenCSRDishwasherSales AgentWarehouse SelectorWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridLocation:
SCHENECTADY, NY, NYSchenectady, NYOpen to relocation:
YesImportant To Me
Career advancementHealthcare benefitsCompany CultureSummary
Motivated, hardworking, locally trained student eager to enter the HVAC industry to utilize the recently acquired education and hands-on training received at The Seat Center. Ambitions to learn and grow on the job to become more capable.
Offering positive attitude and willingness to learn and grow within hospitality environment. Brings understanding of importance of cleanliness and customer satisfaction, along with skills in basic maintenance and organization. Ready to use and develop these skills in multiple roles.
Looking to transition into new field after developing range of skills in fast-paced hospitality environment. Demonstrated strong abilities in maintaining cleanliness and order, and supporting team efficiency. Eager to apply these transferrable skills in new role where creating welcoming and efficient atmosphere is valued.
Friendly and reliable, with strong ability to adapt to new environments and tasks. Understands importance of maintaining cleanliness and order, coupled with skills in basic maintenance and organizing materials. Committed to creating welcoming and tidy atmosphere to enhance overall guest experience.
1
Certification
3
years of professional experience
Work History
Housemen
5 Months- Maintained cleanliness and organization of public areas, ensuring a welcoming environment for guests.
- Assisted housekeeping staff with room turnover, enhancing operational efficiency during peak times.
- Responded promptly to guest requests, resolving issues to improve overall satisfaction.
- Supported inventory management by tracking supplies and reporting shortages to management.
- Collaborated with team members to uphold high standards of service and cleanliness throughout the hotel.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Implemented best practices for waste disposal and recycling, contributing to sustainability efforts within the hotel.
CSR
2 Months- I am a customer success rep which means I handle the booking of every call that comes into the center diagnosing the severity of each call to determine the urgency that it needs to be met with when it comes to availability to our techs so I establish the schedule and jobs to keep the company moving forward.
- Conducted follow-ups with customers to ensure satisfaction and address any lingering concerns or challenges.
- Analyzed customer feedback trends to identify areas for improvement in service delivery and client engagement strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
Dishwasher
4 Months- I cleanse all the dishes and pots maintaining a clean work area while keeping the utensils stocked and available.
- Operated commercial dishwashing equipment efficiently to maintain cleanliness standards.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Maintained organized workspace, adhering to sanitation and safety guidelines consistently.
- Assisted in training new team members on dishwashing procedures and equipment usage.
- Conducted regular maintenance checks on dishwashing machinery to prevent breakdowns.
- Supported kitchen operations by coordinating with staff during peak service periods for optimal workflow.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Sales Agent
1 Year 3 Months- I sell all available products with our services to customers calling in inquiring about them or resolve any customer concerns.
- Developed and maintained relationships with clients to enhance customer loyalty.
- Conducted needs assessments to tailor product offerings effectively for diverse customer segments.
- Executed daily sales strategies to meet or exceed targets consistently.
- Analyzed market trends to identify opportunities for growth and adjust sales tactics accordingly.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Provided product knowledge training to new team members, improving overall team performance.
- Utilized CRM software to track sales leads and manage client interactions efficiently.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Warehouse Selector
1 Month- Select items throughout the warehouse building a pallet while transporting it with a pallet jack plastic wrap the finished product and drop it off to the dock to be shipped and repeat the process from there.
- Proactively identified potential issues that could impact workflow efficiency, offering solutions for their resolution.
- Demonstrated flexibility in adapting to changing priorities or new responsibilities as needed within the warehouse setting.
- Completed pick lists accurately and promptly, minimizing delays in order fulfillment processes.
- Prepared and checked outbound shipments for accuracy.
- Supported quality control efforts by carefully inspecting items before packaging them for shipment.
Education
High School Diploma (GED)
- Heating, Ventilating ,air Conditioning
Social Enterprise and Training Center
- Completed professional development in Hvac
Skills
Familiar with industry tools
Refrigerant cycle understanding
Electrical and circuit fundamentals
Piping – cutting
flaring
pressing
connecting
threading
Sales experience
Warehouse experience
Ductwork – measuring
cutting
connecting
flex duct
Enjoy learning and self-improvement
Ability to handle physical work in difficult conditions
Like to analyze and solve problems
Active listener
good at asking questions
Empathetic and accommodating
Honest and reliable with a strong work ethic
Cash register
Kitchen experience
RF Scanner
Merchandising
Pallet jack
Pallet jack certified able to operate in a fast paced environment great communication great customer service
Sales
Dealership experience
Materials Handling
Cleaning
Order Picking
Restaurant experience
Shipping & Receiving
Organizational skills
Initiative-taking
Reliability and punctuality
Cross-functional skills
Guest service excellence
Guest support
Meeting room setup
Multitasking and prioritizing
Heavy lifting
Professional and courteous
Customer service
Certification
- OSHA 10
- OSHA 30
- NCCER
- EPA 608
Timeline
Housemen
Renaissance Hotel
02.2026 - Current
CSR
Crisafulli Bros.
11.2025 - 01.2026
Dishwasher
Bon appetit
09.2025 - 01.2026
Sales Agent
Charter
02.2024 - 05.2025
Warehouse Selector
Merit logistics
01.2024 - 02.2024
Schenectady High School
High School Diploma (GED)
SEAT Center HVAC & Heat Pump Program
from Heating, Ventilating ,air Conditioning