Leonard Watson
Canton,Georgia
Summary
Dynamic Senior Analyst with Verizon Wireless, skilled in data analysis and client relationship management. Successfully led cross-functional teams to enhance customer experience, driving strategic marketing initiatives through predictive modeling. Proven track record in process improvements and performance monitoring, delivering actionable insights that optimize operational efficiency and elevate service delivery.
Overview
27
27
years of professional experience
Work History
Senior Analyst - Executive Relations
Verizon Wireless
09.2010 - Current
- Led cross-functional teams to develop data-driven strategies enhancing customer experience and retention.
- Conducted in-depth analysis of market trends, providing actionable insights to inform product development initiatives.
- Streamlined reporting processes using advanced analytics tools, improving data accuracy and accessibility for stakeholders.
- Developed predictive models to assess customer behavior, influencing strategic marketing campaigns and resource allocation decisions.
- Evaluated customer needs and feedback to drive product and service improvements.
Analyst Consultant
Bellsouth Business Systems
09.1998 - 08.2009
- Analyzed business processes to identify areas for improvement and optimize operational efficiency.
- Developed strategic recommendations based on data analysis to support decision-making initiatives.
- Collaborated with cross-functional teams to implement technology solutions enhancing service delivery.
- Conducted market research to inform project strategies and align with industry best practices.
Education
Bachelor of Arts - Mass Communications
Clark Atlanta University
Atlanta, GA05-1998
Skills
- Client management
- Client relationship management
- Data analysis
- Performance monitoring
- Root-cause analysis
- Team collaboration and leadership
- Process improvements
Timeline
Senior Analyst - Executive Relations
Verizon Wireless
09.2010 - Current
Analyst Consultant
Bellsouth Business Systems
09.1998 - 08.2009
Bachelor of Arts - Mass Communications
Clark Atlanta University