Leonard J. Hargrave
Kirkwood,NY
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Resourceful Installation Manager bringing proven record of success in coordinating appliance installations. Handles issues proactively to mitigate risks and maintain schedules. Works with internal and on-site teams to resolve concerns and sustain customer satisfaction. Skilled leader and problem-solver with seven-year record of success overseeing installation work. Excellent maintenance and repair abilities demonstrated in residential and commercial settings. Resourceful in coordinating supplies and personnel to meet any need. Motivated professional offering Bachelors in Corporate Communications. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
11
11
years of professional experience
Work History
President
Springer Painting Company LLC
Kirkwood , New York
06.2022 - Current
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Represented the organization at community events and public forums to promote its mission.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Resolved conflicts between staff members by listening attentively and providing constructive feedback.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Coordinated work across departments to keep teams on track with company goals.
- Developed and executed strategic business plan to attain assigned metrics.
Installation Coordinator
Appliance Distributors Unlimited
York, PA
06.2020 - 05.2022
- Developed manpower schedules of five installation trucks as well as three sub-contractors on a daily basis to complete the installations of appliances for ADU clients
- Discuss site survey results with contractors and kitchen designers to verify all job sites are prepared for installation
- Supervised field installation staff and handled escalated issues to maintain progress.
- Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Work directly with the Installation Manager as well as the Director of Operations to put policies and procedures into place to help the installers and warehouse work together to achieve the most efficiency possible.
Client Account Manager
Appliance Distributors Unlimited
York, PA
10.2018 - 06.2020
- Cultivated strong and trusting rapport with client contacts to promote retention and satisfaction.
- Managed client communication and oversaw project progress to provide timely status updates and avoid delays.
- Work trade shows to meet home builders, kitchen designers, and contractors to build relationships and partnerships to sell appliances to their clients for projects
- Hold client meetings in a luxurious showroom to give clients a personalized and professional experience while shopping for appliances for their home
- Visit new kitchen dealers on a monthly basis to build relationships and try to gain their business
- Attend meetings and conferences such as NKBA to build knowledge of various aspects of the industry and network
Lead
Appliance Distributors Unlimited
York, PA
11.2016 - 06.2019
- Appliance installation including, but not limited to, dishwashers, stoves, microwaves, and cooktop
- Junior sales work in office during weekday afternoons and Saturdays to build clients and help maintain clients of other company salespeople
- Maintaining the store warehouse with incoming and outgoing products on a daily basis
- Coordinate the shipping of product between the York and Baltimore store locations
- Complete sight surveys of future job location to verify job sight is prepared correctly and our install teams will be prepared upon arrival to the job site
Installation Supervisor
Install Tech, Inc
York, PA
01.2014 - 11.2016
- Appliance installation including, but not limited to, dishwashers, water heaters, water softeners, wall ovens, and variations of stoves
- Additional installation duties such as varying plumbing, gas, and electrical skills that were required to complete the installations
- Assessing customer situations and recommending and selling additional products and/or installation work
- Training and supervising inexperienced employees to help guide them forward in the company
Sales Associate
Action Motor Sports
York, PA
08.2013 - 01.2014
- Providing excellent customer service and building rapport while sharing knowledge of motorcycles and products to offer customers
- Main liaison between customer and financing department, as well as customer and insurance department
- Strive to consistently achieve sales goals as an individual and as a team with other associates
Education
Bachelor's Degree - Corporate Communication
Elizabethtown College
11.2018
Certificate, Motorsports Technology -
York Technical Center Motorcycle Technology Center
05.2010
Associate’s Degree - Sports and Recreation Management
Keystone College
05.2009
Skills
- Computer Skills: Proficient in Microsoft Office products, Photoshop and Adobe, MAC Office Products
- Multiple Internet browsers and email engines, as well as being easily adaptable to computers
- Goal oriented and driven, attention to detail, team player, time management skills, reliable
- Ability to make a relationship with everyone and call back on the relationship later on in the business process
- Social Media: Working on platforms such as Facebook, Instagram, Twitter, YouTube, and LinkedIn to promote companies, products, and grow brands Daily uploads and active professional accounts to draw the attention of an ever growing viewership to promote sales and relationships with the consumer
- Spreadsheet Tracking
- Construction Methods
- Personnel Management
- Professional Communication
- CAD Software
- Heavy Lifting
- Relationship Building
- Project Planning
- Project Management
- Project Scheduling
- Processes and procedures
- Inventory Control
- Schedule Management
- Project tracking
- Productivity Improvement
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
President
Springer Painting Company LLC
06.2022 - Current
Installation Coordinator
Appliance Distributors Unlimited
06.2020 - 05.2022
Client Account Manager
Appliance Distributors Unlimited
10.2018 - 06.2020
Lead
Appliance Distributors Unlimited
11.2016 - 06.2019
Installation Supervisor
Install Tech, Inc
01.2014 - 11.2016
Sales Associate
Action Motor Sports
08.2013 - 01.2014
Bachelor's Degree - Corporate Communication
Elizabethtown College
Certificate, Motorsports Technology -
York Technical Center Motorcycle Technology Center
Associate’s Degree - Sports and Recreation Management
Keystone College
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