Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kristena Sessoms

Charlotte,NC

Summary

An organized, punctual and reliable Dispatcher who can manage the workload of many vehicles and drivers being dispatched. Effectively schedule drivers so that the passengers reach their destinations. Who is seeking a challenging position with a future-oriented company offering opportunities for growth and advancement where I can actualize the potential, interpersonal and communication skills I have in sales & marketing, training & development and customer service. I am also a strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. I also have substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.

Overview

15
15
years of professional experience

Work History

Taxi Dispatcher

Republic Parking
03.2023 - Current
  • Enhanced dispatch efficiency by streamlining communication between drivers and passengers.
  • Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
  • Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
  • Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.

Taxi Dispatcher

SP Plus
12.2013 - 03.2022
  • Dispatch taxis to and from the CLT Airport
  • Track taxi driver’s activity on the Gate Keeper (GK) system which registers permitted airport taxi digitally
  • The GK system sense a digital signal to the dispatcher screen at my work station which notifies me of the number of driver’s and their location on airport property
  • As additional taxis are needed at the airport during peak times
  • My responsible is to contact the parent company via phone so that the drivers can be notified digitally to return to the airport
  • Provide quality customer service by ensuring all passengers are safely transported to and from the airport
  • A visual inspection is completed on each taxi daily to ensure that vehicles are clean and ready to transport passengers.

Cashier

CD Staffing
06.2010 - 12.2013
  • Manually keyed in data
  • My analytical computer skills, aid me in conducting critical research to locate customers entry and exit information
  • The information is then physically keyed in system as an unreadable ticket transaction
  • Assisted customers with lost parking ticket information
  • Advertise CLT Airports standard rates on a digital display
  • Process each customer’s transaction as quickly and efficiently as possible
  • Balanced transactions at the end of every shift.

Sales Associate

Sunshine School Fashion
06.2009 - 06.2010
  • Arranged clothing displays for sales events
  • Provided exceptional customer service by greeting all customers and notify each customer of our store’s weekly/monthly promotion
  • Verified inventory and restocked shelves
  • Assisted with online and phone orders
  • Process shipping and receiving
  • Advertise and host fashion shows in our local stores
  • Traveled with the management team to other stores location in the state of North and South Carolina to assist with servicing our back to school clienteles.

Education

Bachelor Degree in Fashion and Marketing Management - Marketing And Management

The Art Institute of Charlotte
Charlotte, NC
06.2018

Bachelor of Science in Phycology - Phycology

Tennessee State University
Nashville, TN
06.2013

Skills

  • MAC and PC platforms
  • Proficient - Microsoft Office and Word products
  • Knowledgeable in Adobe Illustrator, Photoshop, and InDesign
  • Managed a team for a fashion show held at UNC Charlotte I put my leadership skills to work to ensure that everyone understood what to do and where to be at all times before, during and after each fashion show
  • Stylist Expression Photo Shoot
  • Utilized my leadership skills to guarantee everything ran smoothly during the photo shoots I make certain all the models were dressed and also assisted with any other project which needed to be taken care of during each photo shoot
  • Superior communication skills, both in oral and writing
  • Results-focused and values proactive cooperation and innovation
  • Knowledgeable in sales and marketing
  • Telephone Etiquette
  • Strong Multitasking
  • Conflict Resolution
  • Record Keeping
  • Professionalism
  • Decision Making
  • Time Management Abilities
  • Excellent Communication
  • Critical Thinking
  • Stress Tolerance
  • Team Player Attitude
  • Effective Decision-Making
  • Organizational Skills
  • Reliability
  • Computer Proficiency
  • Dispatch Software Familiarity

Affiliations

Delta Gems: An organization at UNCC that allow me to give back to the community by doing community/ charity work. Empowered young women to focus on to the community and charitable events to help raise awareness on a local and state level for all educators.

References

Reference available upon request.

Timeline

Taxi Dispatcher

Republic Parking
03.2023 - Current

Taxi Dispatcher

SP Plus
12.2013 - 03.2022

Cashier

CD Staffing
06.2010 - 12.2013

Sales Associate

Sunshine School Fashion
06.2009 - 06.2010

Bachelor Degree in Fashion and Marketing Management - Marketing And Management

The Art Institute of Charlotte

Bachelor of Science in Phycology - Phycology

Tennessee State University

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Kristena Sessoms