Jesse Delorio
South San Francisco
Summary
Detail-oriented dispatch professional skilled in dispatch software and record keeping. Known for enhancing workflow processes and training new personnel, fostering teamwork to achieve operational excellence and elevate customer experiences.
Overview
7
7
years of professional experience
Work History
Taxi Dispatcher
SP+
San Francisco
09.2023 - Current
- Collaborated with management to improve dispatching processes and workflows.
- Resolved passenger inquiries and complaints promptly and professionally.
- Collaborated with team members to streamline communication and improve workflow processes.
- Documented daily activities and incidents for accurate record-keeping and reporting purposes.
- Investigated discrepancies between fare estimates given at time of dispatch versus actual fare collected from customers.
- Created reports detailing daily activities such as completed trips, cancellations, and no-shows.
- Help push vehicle flow of ground transportation in a perfect pace while maintaining the proper amount of drivers on the way to SFO.
Deli Cook and night manager
Lunardis
South San Francisco
11.2018 - 10.2023
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Made meals in accordance with company standards and requirements.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Identified opportunities to enhance team performance and streamline kitchen operations.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Collaborated with team members to ensure timely service delivery.
Education
High School Diploma -
South San Francisco High School
06-2017
Skills
- Dispatch software proficiency
- Conflict resolution
- Team collaboration
- Effective communication
- Record keeping
- Time management
- Customer service
- Training new personnel
- Team player attitude
- Detail-oriented approach
- Strong multitasking
- Effective decision making
- Stress tolerance
- Maintain records
Timeline
Taxi Dispatcher
SP+
09.2023 - Current
Deli Cook and night manager
Lunardis
11.2018 - 10.2023
High School Diploma -
South San Francisco High School