Leonardo Bahena Lopez
Austin
Summary
Team leader with expertise in bilingual communication and customer service, recognized for resolving issues and mentoring staff to achieve operational excellence. Demonstrated success in training and development, inventory management, and problem-solving, leading to increased productivity and customer satisfaction. Proven track record of supervising operations effectively during peak hours while maintaining high service quality standards.
Overview
2
2
years of professional experience
Work History
Fast Food Team Leader
Whatabuger
Laredo
06.2023 - 08.2025
- Supervised team members to ensure efficient service during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Enforced health and safety regulations to ensure a safe work environment.
- Assisted in preparing food items according to company standards and recipes.
- Conducted performance reviews for team members, providing constructive feedback.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to aleadership position in recognition of astrong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained daily inventory to facilitate successful material distribution.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
Education
High School Diploma -
United South High School - The Academy of Global Business And Advanced Technology
Laredo, Texas05-2025
Skills
- Bilingual in Spanish and English
- Microsoft Word
- Microsoft Excel
- Adobe Photoshop
- Communications Skills
- Customer Service
- Leadership
- Teamwork
- Time Management
- Adaptability
- Problem Solving
- Employee training
- Inventory management
- Food safety
- Complaint handling
- Cash handling proficiency
- Team motivation
- Restaurant management
Extracurricular Activities
- UIL Computer Science
- UIL Robotics (Vice President)
References
- Mr. Ramiro Castillo, Math Department, United South High School, 4001 Los Presidentes Ave, Laredo, TX, 78046, castillo.ramiro.95@gmail.com, (956) 326-8657
- Mr. Joaquin Escamilla, Science Department, United South High School, 4001 Los Presidentes Ave, Laredo, TX, 78046, jescam06@uisd.net
- Mrs. Lucero Perez, English Department, United South High School, 4001 Los Presidentes Ave, Laredo, TX, 78046, lmende57@uisd.net, 473-5570
- Mrs. Olga Rodriguez, College Prep Teacher, United South High School, 4001 Los Presidentes Ave, Laredo, TX, 78046, orodriguez@uisd.net, (956) 763 - 4068
Awards
- 2021 - present
- National Hispanic Recognition Program
- Inducted into the National Honors Society Program
- Joined Dual Enrollment
- "A" Honor Roll Student
- Certified in Microsoft (word, excel)
- Certified in Adobe Photoshop
- Qualified for State Robotics UIL State Championship
- Certified in CyberSecurity Basics
Timeline
Fast Food Team Leader
Whatabuger
06.2023 - 08.2025
High School Diploma -
United South High School - The Academy of Global Business And Advanced Technology
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