Leonardo Balderas
Balch Springs,TX
Summary
Dynamic Assistant Manager with a proven track record at QuikTrip, excelling in operations management and team leadership. Expert in enhancing customer satisfaction and streamlining retail operations, demonstrated through successful implementation of quality control measures and effective employee mentoring. Skilled in time management and adaptability, consistently achieving operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Manager
QuikTrip
Dallas, TX
10.2021 - 12.2024
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
High School Diploma -
North Mesquite High School
Mesquite06-2023
Skills
- Time management
- Employee engagement
- Team leadership
- Operations management
- Consulting
- Problem-solving
- Retail operations
- Customer service and satisfaction
- Adaptability and flexibility
- Customer service
Languages
Spanish
Professional
Timeline
Assistant Manager
QuikTrip
10.2021 - 12.2024
High School Diploma -
North Mesquite High School