Leonardo Castillo

• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Maintained positive working relationship with fellow staff and management.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Set up service for customers by installing, connecting, testing or adjusting equipment.
• Installed cabling from transport and wiring closets to customer access outlet.
• Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
• Installed outlets, drops, converters, modems and digital terminals.
• Scanned customers' cable systems electronically to pinpoint potential problems.

Measured signal strength at utility poles.

• Improved electrical installations by standardizing procedures for production and field personnel.
• Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
• Worked with truck-mounted reels to complete large installation projects.
• Set up modems and other hardware with necessary cables.
• Installed cables, conductors and wire trays and completed necessary hook-ups for primary power lines.
• Diagnosed issues in electrical circuits and equipment and took proper corrective or preventive measures for repair.
• Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
• Traced and diagnosed electrical malfunctions using hand tools and test equipment.
• Reviewed and assessed electrical, mechanical and architectural diagrams and specifications to accurately complete projects.
• Planned and installed complicated circuit systems in both commercial and residential construction.
• Interpreted schematics, blueprints and diagrams to complete projects on time.
• Directed electricians on installation, maintenance and repair on electrical wiring and equipment.
• Tested equipment, connections and signals to verify security system functionality.
• Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
• Restored malfunctioning devices to original functionality and replaced as necessary.
• Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.