Leonardo Clemenzi
Troy
Summary
Dedicated leader with a track record of driving team performance and implementing effective sales strategies. Known for attention to detail and flexibility, ensuring operational success and exceptional customer service.
Overview
4
4
years of professional experience
Work History
KC Front End Lead
Dick's Sporting Goods, Inc
2025.09 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained new staff on operational procedures and best practices.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored performance metrics to identify areas for improvement.
- All previously mentioned Front End Lead responsibilities.
Front End Lead
Dick's Sporting Goods, Inc
2023.07 - 2025.09
- Experience in training, coaching, and scheduling teammates to meet the needs of a House of Sport teammate adequately.
- Responsible for managing a team of over 30 associates to properly meet all the requirements of the Dick's Sporting Goods Front-End Department.
- Driving and coaching the store's front-end team to improve and reach our weekly, monthly, and quarterly metric goals. by developing and implementing sales strategies.
- Responsible for collaborating with the Loss Prevention Team and local law enforcement agencies to reduce shrinkage within the store.
- Responsible for the sales credit services, NSPP warranty program, as well as collecting a substantial amount of money towards local community Sports Matters grants.
- Responsible for all aspects of cash handling procedures, including opening and closing the cash office, and flow of cash into and out of the building.
Sandwich Artist
Subway
2022.03 - 2023.02
- Prepared sandwiches according to customer specifications, ensuring quality and presentation standards.
- Maintained cleanliness and organization of workstations, adhering to food safety regulations.
- Assisted customers in selecting menu items, providing knowledgeable recommendations based on preferences.
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
Education
Associate of Science - Individual Studies
Hudson Valley Community College
Troy, NY2025-05
High School Diploma -
Troy High School
Troy2023-06
Skills
- Skilled Multitasker
- Staff management
- Sales coaching
- Problem-solving
- Attention to detail
- Customer service
- External theft prevention
- Adaptability and flexibility
Languages
Spanish
Limited Working
Timeline
KC Front End Lead
Dick's Sporting Goods, Inc
2025.09 - Current
Front End Lead
Dick's Sporting Goods, Inc
2023.07 - 2025.09
Sandwich Artist
Subway
2022.03 - 2023.02
Associate of Science - Individual Studies
Hudson Valley Community College
High School Diploma -
Troy High School