Brandon Lee
Riverside,USA
Summary
Motivated professional with strong experience in customer satisfaction and problem-solving. Manages medical billing and office administration while fostering positive client relationships. Excels in fast-paced environments, effectively multitasking and collaborating to enhance client experiences.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Office Assistant/Receptionist
Moriel Mental Health Center
01.2025 - 07.2025
- Cultivated a professional and inviting office ambiance to enhance client interactions and satisfaction.
- Streamlined patient scheduling and appointment confirmations, ensuring timely and organized clinic
workflow. - Coordinated patient interactions with mental health professionals to enhance follow-up efficiency.
- Implemented and optimized filing systems for patient records, guaranteeing strict compliance with HIPAA
regulations. - Executed independent management of front office tasks, demonstrating proactive decision-making and
adept problem-solving
EyeCare Advisor/Optical Sales Associate
LensCrafters Luxottica
03.2023 - 01.2025
- Prioritized excellent client connections and communicated professionally with both coworkers and patients to ensure seamless coordination of care.
- Managed inventory of contact lenses, frames, and optical supplies to ensure availability for patient needs.
- Conducted pre-testing procedures: visual acuity, NCT, OPTOS Retinal Imaging, OPD-Scan III, Color vision tests.
- Verified and processed insurance claims for eyecare services to facilitate timely patient billing and reimbursement.
- Streamlined office administration and maintained accurate medical record filing to support efficient patient care.
- Managed scheduling for meetings and appointments across departments.
Barista/Cashier
Starbucks Coffee Company
06.2020 - 01.2023
- Engaged customers in warm, friendly conversations while taking orders to foster a welcoming atmosphere.
- Applied knowledge of brewing methods, bean types, and flavor profiles to enhance customer experience.
- Utilized time management skills to multitask efficiently during busy periods without sacrificing quality or customer service.
- Executed customer de-escalation by using calm, empathetic communication to defuse tension and resolve conflicts with upset customers.
- Trained new baristas on best practices and procedures to ensure consistent service quality.
- Memorized menu items to provide accurate customer information.
Education
Bachelor of Science - Computer Information Security & Cyber Defense
Riverside City College
06-2028
Skills
- Office administration
- Patient billing oversight
- File management
- Technical documentation
- Team collaboration
- Highly detail-oriented
- Skilled multitasker
- Strong communication skills
- Time management
Certification
- CompTIA A+ [IT Certification]
- IBM Cybersecurity Pre-apprenticeship Certificate
- IBM Agile Explorer Badge
- ServSafe Food Handler Card [Riverside County]
Timeline
Front Office Assistant/Receptionist
Moriel Mental Health Center
01.2025 - 07.2025
EyeCare Advisor/Optical Sales Associate
LensCrafters Luxottica
03.2023 - 01.2025
Barista/Cashier
Starbucks Coffee Company
06.2020 - 01.2023
Bachelor of Science - Computer Information Security & Cyber Defense
Riverside City College