Brandon Lee

• Cultivated professional, inviting office ambiance, enhancing client interactions and satisfaction.
• Streamlined patient scheduling and appointment confirmations, ensuring timely and organized clinic workflow.
• Coordinated patient interactions with mental health professionals, improving follow-up efficiency.
• Implemented and optimized filing systems for patient records, guaranteeing strict compliance with HIPAA regulations.
• Managed front office tasks independently, showcasing proactive decision-making and problem-solving.

• Cultivated strong client relationships and facilitated professional dialogue with team members and patients, improving coordination of care.
• Performed comprehensive pre-testing procedures to evaluate visual acuity, utilizing NCT, OPTOS retinal imaging, OPD-Scan III, and color vision tests.
• Optimized verification and processing of eyecare insurance claims, improving patient billing and reimbursement workflows.
• Established effective office administration practices and ensured precise medical record filing to support smooth patient care operations.
• Implemented efficient office administration practices and maintained meticulous medical record filing to support seamless patient care operations.

• Engaged with patrons to deliver exceptional service, fostering a positive and welcoming atmosphere for every visitor.
• Utilized time management strategies to prioritize and manage multiple tasks efficiently during peak periods.
• Executed effective time management strategies to prioritize and manage multiple tasks during peak periods.
• Facilitated customer de-escalation through empathetic communication to resolve conflicts effectively.

Transferring to California State University, San Bernardino