Venus Kanoho
Astoria,OR
Summary
Experienced dental office leader with strengths in patient scheduling, front office management, insurance verification, and HIPAA compliance. Known for streamlining daily operations, supporting staff, and maintaining smooth patient flow.
Overview
10
10
years of professional experience
Work History
Front Office Supervisor
Arrow Dental
Astoria, Oregon
11.2025 - Current
- Managed all front desk operations, including phone calls and customer service inquiries.
- Supervised front desk workflow and supported dental office staff.
- Enforced office procedures and supported compliance with dental standards.
- Coordinated daily dental office schedules and optimized patient appointment flow.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Verified patient insurance details and processed claim submissions.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Processed patient billing inquiries and managed payment collections. and resolved account questions.
- Maintained patient records and updated office documentation.
- Ensured accurate data entry of patient information into the office management system.
- Developed procedures for tracking patient records and updating treatment plans.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Developed and implemented strategies to enhance operational efficiency in daily office functions.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Professional Biller
Pacific Family Medicine
Astoria, Oregon
01.2024 - 11.2025
- Reviewed denied claims and corrected billing errors for resubmission
- Submitted insurance claims to various companies for reimbursement.
- Processed medical claims for Pacific Family Medicine using billing software
- Prepared detailed claims for submission to insurance companies according to policy guidelines.
- Checked claims coding for accuracy with ICD-10 standards.
- Posted insurance payments and patient receipts into practice accounts
- Processed and monitored invoices, payments, and adjustments to ensure timely payment from insurance companies.
- Sent meticulous and accurate bills to collect payment from customers according to company protocol.
- Followed up on unpaid accounts with insurers and patients
- Maintained up-to-date records of all billing activities including charges, adjustments, denials, and collections.
- Assisted with the preparation and analysis of month end closing procedures related to accounts receivable.
- Researched discrepancies in accounts receivable for accurate reconciliation of balances.
- Coordinated with third-party payers concerning authorization requests, coding changes, and payment disputes.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Office Manager
Royce Y Fujimoto DDS Inc
Lihue, Hawaii
03.2017 - 10.2023
- Managed daily operations for Royce Y Fujimoto DDS Inc dental office
- Coordinated patient scheduling and appointment flow
- Supervised front desk staff and office procedures
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Maintained patient records and confidential files
- Communicated with patients about treatment plans and payments
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Ensured compliance with applicable laws regarding employment practices.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Skills
- Patient scheduling
- Front office management
- Insurance verification
- Claims processing
- Patient billing support
- Dental practice administration
- HIPAA compliance
Timeline
Front Office Supervisor
Arrow Dental
11.2025 - Current
Professional Biller
Pacific Family Medicine
01.2024 - 11.2025
Office Manager
Royce Y Fujimoto DDS Inc
03.2017 - 10.2023