Leonardo Cordeiro Amorim

• 9 years of experience in Brazil and 3 years in the US ensuring passenger safety and maintaining a secure environment as a professional rideshare driver.
• • Strong ability to remain calm, focused, and solution-oriented during stressful situations.
• • Excellent customer service skills with consistent high ratings.
• • Experienced in monitoring surroundings, identifying unusual activity, and responding appropriately.
• •Trilingual (English/Portuguese/Spanish).

Rio de Janeiro, Brazil. • 1+ year

• Controlled access, monitored entrances, and verified guest eligibility.
• Maintained order in a high-volume nightlife environment through calm, professional communication.
• Used de-escalation to safely manage conflicts and disruptive situations.
• Conducted routine safety patrols and assisted authorities when needed.
• Documented incidents accurately and promptly.

• Provided expert guidance on banking products and services to enhance customer satisfaction.
• Resolved complex customer inquiries efficiently, ensuring accurate information delivery.
• Assisted in onboarding new customers, streamlining account setup processes.
• Maintained up-to-date knowledge of regulatory compliance and internal policies.