Summary
Overview
Work History
Education
Skills
Timeline
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LEONARDO GIRALDO

Summary

Hospitality professional with experience in New York City hotels and a strong customer service background. Skilled in delivering high-quality guest service, supporting high-volume environments, and maintaining a professional, reliable, and composed presence.

Overview

16
16
years of professional experience
7
7
years of post-secondary education

Work History

Health Prime / Ensemble Health Partners
01.2024 - 01.2026
  • Processed payments and ensured billing accuracy
  • Scheduled appointments and verified patient information
  • Explained costs and provided good faith estimates
  • Maintained HIPAA compliance and confidentiality

Infosys BPO (Verizon Support)
01.2021 - 01.2024
  • Handled customer billing and account inquiries
  • Processed orders, returns, and account updates
  • Worked efficiently in a fast-paced, high-volume environment

Capital One - Anti-Fraud
01.2017 - 01.2021
  • Resolved fraud alerts and suspicious transactions
  • Verified account activity and secured customer accounts
  • Managed sensitive financial data with high attention to detail

Bellman

Hotel Americano
01.2014 - 01.2016
  • Delivered prompt and professional luggage assistance for arriving and departing guests
  • Provided personalized guest service, including directions and NYC recommendations
  • Coordinated with front desk and concierge to ensure smooth guest experiences
  • Handled guest requests in a fast-paced, high-traffic environment

Bellman

Gansevoort Park Avenue
01.2012 - 01.2014
  • Managed high-volume guest arrivals and departures in a luxury hotel setting
  • Assisted with luggage handling while maintaining attention to detail
  • Coordinated with hotel departments to ensure seamless service
  • Maintained a professional and organized lobby presentation

Bellman

Chambers Hotel
01.2010 - 01.2012
  • Supported daily bell service operations and guest assistance
  • Welcomed guests and created a strong first impression
  • Maintained lobby organization and handled guest requests

Education

Bachelor of Science - Law

San José University
San José , Costa Rica
09.2018 - 07.2025

Skills

  • Guest Service Excellence
  • VIP Handling
  • Strong Communication
  • Interpersonal Skills
  • Bell Services
  • Luggage Handling Operations
  • Front Desk Support
  • Concierge Support
  • Multitasking
  • Problem Solving
  • Conflict Resolution
  • Team Collaboration
  • Coordination
  • Time Management
  • Reliability
  • Attention to Detail
  • Organization
  • Knowledge of NYC Areas
  • Transportation
  • Professional Appearance
  • Hospitality Etiquette
  • Flexible schedule

Timeline

Health Prime / Ensemble Health Partners
01.2024 - 01.2026

Infosys BPO (Verizon Support)
01.2021 - 01.2024

Bachelor of Science - Law

San José University
09.2018 - 07.2025

Capital One - Anti-Fraud
01.2017 - 01.2021

Bellman

Hotel Americano
01.2014 - 01.2016

Bellman

Gansevoort Park Avenue
01.2012 - 01.2014

Bellman

Chambers Hotel
01.2010 - 01.2012
LEONARDO GIRALDO