LEONARDO GUZMAN
Midland,TX
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
Work History
TAT SALES MANAGER
CIMA PC SAS
Bucaramanga, Colombia
03.2021 - 06.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
SALES SHOPS COORDINATOR
POLLO ANDINO
Bogota, Colombia
12.2017 - 05.2019
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coached employees through day-to-day work and complex problems.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
CONCESSIONS HEAD
AVIDESA MACPOLLO
03.2012 - 03.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Master of Commercial Management And Marketing - Business Administration And Management
UNIVERSIDAD DE LA SABANA
01.2017
Bachelor of Business Administration - Business Administration
UNIVERSIDAD AUTÓNOMA DE BUCARAMANGA
Bucaramanga, Colombia01.2004
High School -
INSTITUTO TÉCNICO SUPERIOR INDUSTRIAL
12.1996
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Sales expertise
- Client Relationship Management
- Account Management
- Analytical problem solver
Document Date
05/22/2024
Other Studies
- Diplomado creando al nuevo Líder (Universidad del Rosario), 2018
- Diplomado Habilidades Comerciales (Unab), 2008
- Diplomado Gestion Humana por competencias (Unab), 2005
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
TAT SALES MANAGER
CIMA PC SAS
03.2021 - 06.2022
SALES SHOPS COORDINATOR
POLLO ANDINO
12.2017 - 05.2019
CONCESSIONS HEAD
AVIDESA MACPOLLO
03.2012 - 03.2017
Master of Commercial Management And Marketing - Business Administration And Management
UNIVERSIDAD DE LA SABANA
Bachelor of Business Administration - Business Administration
UNIVERSIDAD AUTÓNOMA DE BUCARAMANGA
High School -
INSTITUTO TÉCNICO SUPERIOR INDUSTRIAL