LEONARDO LOMBARD
CHICAGO
Summary
Dynamic professional with a proven track record at Boutique Hotel Malecon Sunset, excelling in bilingual customer service and conflict resolution. Leveraged hospitality expertise and Microsoft Office proficiency to enhance guest satisfaction and streamline operations. Demonstrated success in account management and event organization, significantly contributing to cross-departmental collaboration and sales growth.
Overview
10
10
years of professional experience
Work History
Deskman
Boutique Hotel Malecon Sunset
Havana
06.2019 - 06.2023
- Provided top-notch guest services, including reservations, check-in and check-out, and personalized assistance to foreign customers (fluent in English).
- Handled guest complaints with empathy and efficiency, resolving issues to ensure satisfaction.
- Managed front desk operations, maintained records, and coordinated with housekeeping and other departments.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed household errands and other essential duties.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Account Executive
Ministry of Tourism
Havana
03.2013 - 06.2019
- Cultivated strong connections with existing clients.
- Coordinated several successful international tourism fairs.
- Collaborated with other departments such as marketing, finance, legal. to ensure alignment across the organization.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Organized trade shows, events in order to promote products, services.
Education
Bachelor's Degree - Communication And Social Studies
Havana University
Havana, Cuba03.2013
Skills
- Hospitality business
- Bilingual English-Spanish
- Customer service
- Conflict resolution
- Skilled, fluent communication
- Computer keyboard proficiency
- Microsoft Office Suite
- Account management
- Retail services
Languages
- English
- Spanish
Additional Information
Authorized to work in the USA, Willing to relocate if necessary
Languages
English
Full Professional
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft suite
AI, LLMs
CANVA (design)
Timeline
Deskman
Boutique Hotel Malecon Sunset
06.2019 - 06.2023
Account Executive
Ministry of Tourism
03.2013 - 06.2019
Bachelor's Degree - Communication And Social Studies
Havana University
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