Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leonardo Mendoza

El Paso,TX

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Unemployed

N/A
El Paso, TX
10.2024 - Current
  • Departed from the previous position seeking a career with better growth opportunities and stability.

Social Media Content Moderator

Teleperformance USA
El Paso, TX
01.2022 - 10.2024
  • Aligned content with social media platform policies and guidelines.
  • Daily moderated between 800 and 1,000 videos efficiently from diverse regions and languages with an accuracy rate exceeding 90%.
  • Monitored user-generated content for violations of community standards.
  • Provided guidance and support to new moderators in order to ensure high quality standards are met.
  • Evaluated user reports regarding potential violations of terms of service.
  • Maintained detailed records of all moderation actions taken on a daily basis.
  • Familiar with computer software like Excel, PowerPoint, Outlook, and Word.

Unemployed

07.2021 - 12.2021
  • Unlawful Termination

Customer Service Representative

Alorica: Bank of America
El Paso, TX
08.2019 - 07.2021
  • My main duty was to provide excellent customer service, give information to customers regarding their bank accounts, proficiently record complaints, and provide information to customers about Bank of America's most recent policies.
  • Helped 90 to 120 customers on a daily basis with a 95% satisfaction rate, while also being efficient and reducing average call time by 20%.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Verified amounts and integrity of every check or funds transfer.
  • Assisted customers with online banking services including account set up and password resets.
  • Participated in daily huddles with team members in order to discuss team goals and objectives.

Team leader/cashier

Burger King
El Paso, TX
04.2018 - 08.2019
  • Took on managerial tasks.
  • Resolved customer issues with professionalism.
  • Performed closing procedures to ensure accurate stock levels.
  • Conducted precise cash counts at the end of each day.
  • Operated cash register to process customer payments accurately and efficiently.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Trained new employees to perform duties.

Cook

Burger King
El Paso, TX
04.2017 - 04.2018
  • Ensured work stations remained clean, orderly, and fully stocked for efficient service.
  • Organized storage areas for efficient usage of space.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.

Education

High School Diploma -

Thomas Jefferson High School
06.2019

Skills

  • Content moderation
  • Documentation management
  • Team collaboration
  • Customer service
  • Problem solving
  • Effective communication
  • Organization and time management
  • Conflict resolution
  • Decision-making
  • Critical thinking
  • Active listening
  • Quality assurance
  • Data management
  • Verbal and written communication
  • Bilingual, fluent in English and Spanish

Timeline

Unemployed

N/A
10.2024 - Current

Social Media Content Moderator

Teleperformance USA
01.2022 - 10.2024

Unemployed

07.2021 - 12.2021

Customer Service Representative

Alorica: Bank of America
08.2019 - 07.2021

Team leader/cashier

Burger King
04.2018 - 08.2019

Cook

Burger King
04.2017 - 04.2018

High School Diploma -

Thomas Jefferson High School
Leonardo Mendoza