Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

Leonardo Mendoza

Hobbs

Summary

Driven professional with a proven track record at Hf Sinclair, adept in problem-solving and quality assurance. Excelled in customer communications and resolving issues, enhancing operational efficiency and safety. Skilled in data gathering and call control, consistently delivering results by surpassing goals. Demonstrated expertise in handling complex logistics and maintenance tasks, achieving a significant reduction in incident rates.

Overview

9
9
years of professional experience
1
1
Certification

Work History

One call operator 1

Devon Energy
Hobbs
11.2024 - Current
  • Managed high-volume incoming calls for customer inquiries and support.
  • Documented call details in the customer management system accurately.
  • Assisted customers with troubleshooting product issues and service requests.
  • Collaborated with team members to improve call handling processes.
  • Provided timely follow-up on customer concerns and escalated issues as needed.
  • Trained new operators on call procedures and system usage effectively.

One call specialist

hf sinclair
Hobbs
02.2024 - 11.2024
  • Managed inbound calls to address customer inquiries and issues.
  • Provided accurate information about products and services to customers.
  • Documented customer interactions in the CRM system for future reference.
  • Collaborated with team members to improve call handling procedures.
  • Assisted customers in navigating online systems for account management.

Owner/Operator Truck Driver

Rig Runner
01.2021 - 02.2024
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Managed day-to-day business operations.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Transported hazardous materials and oversized shipments without incident.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Verified contents of inventory loads against Bills of Lading.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Maximized load safety by balancing, securing, and weighing products.

Hydrovac Operator

Empire Energy
02.2020 - 12.2020
  • Completed pre- and post-trip inspections of vehicle and equipment.
  • Used high-pressure water and vacuum system to remove dirt and debris from specific locations.
  • Worked in confined spaces and at heights.
  • Picked appropriate locations, rigged up systems and monitored safety of operations.
  • Uncovered pipes and dug trenches for new water main installations.
  • Completed basic maintenance and repairs on pumping equipment and lines.

Hydrovac Operator

Cyclone Services
01.2017 - 02.2020
  • Completed pre- and post-trip inspections of vehicle and equipment.
  • Used high-pressure water and vacuum system to remove dirt and debris from specific locations.
  • Worked in confined spaces and at heights.
  • Picked appropriate locations, rigged up systems and monitored safety of operations.
  • Used automated measuring equipment and hand-held devices to evaluate production.
  • Tracked inspection results and submitted reports outlining data and highlighting deviations.

Education

High School Diploma -

Hobbs High School
Hobbs, NM
05.2008

Skills

  • Call Control
  • Cross-Selling and Upselling
  • Stress Tolerance
  • Gathering information
  • Customer communications
  • Resolving issues
  • Problem-solving skills
  • Data Gathering
  • Goal-Oriented
  • Quality Assurance
  • Answering questions

Certification

*Safeland

*veriforce OQ

*ISN OQ

Languages

4,4

Languages

Spanish
Full Professional

Timeline

One call operator 1

Devon Energy
11.2024 - Current

One call specialist

hf sinclair
02.2024 - 11.2024

Owner/Operator Truck Driver

Rig Runner
01.2021 - 02.2024

Hydrovac Operator

Empire Energy
02.2020 - 12.2020

Hydrovac Operator

Cyclone Services
01.2017 - 02.2020

High School Diploma -

Hobbs High School

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