Leonardo Ramos
Kodiak
Summary
Dynamic professional with a proven track record at AAA Moving & Storage, excelling in conflict resolution and emergency response. Adept at enhancing team performance through strategic training and effective communication. Recognized for implementing safety compliance measures and de-escalation techniques, fostering a secure and productive workplace environment.
Sharp security guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in security procedures and surveillance. Carries out instructions effectively.
Reliable Armed Security Guard with background in protecting assets and maintaining safety. Experience includes surveillance, rapid response to security breaches, and routine patrol of property parameters. Strengths lie in conflict resolution skills, physical fitness, and knowledge of law enforcement procedures. Contributed to improved overall security posture of previous assignments through proactive approach and high alertness levels.
Overview
21
21
years of professional experience
Work History
Armed Security Guard
Ahtna Inc.
Anchorage
06.2019 - Current
- Intervened on disturbances and utilized de-escalation techniques to prevent physical intervention and destruction of site property.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
Assistant Manager
AAA Moving & Storage
Kodiak
03.2004 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
- Established processes for monitoring customer satisfaction levels.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated work to staff, setting priorities and goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Communicated regularly with customers to gain insights into their needs.
- Assigned work and monitored performance of project personnel.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Collaborated with management on developing strategic plans for achieving business goals.
- Recruited and trained new employees to meet job requirements.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Proposed or approved modifications to project plans.
- Ensured compliance with safety regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
Education
High School Diploma -
Kodiak High School
Kodiak05-2002
Skills
- Emergency response
- Surveillance monitoring
- Conflict resolution
- De-escalation techniques
- Brake inspection
- Parts ordering
- Vehicle maintenance
- Safety compliance
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Timeline
Armed Security Guard
Ahtna Inc.
06.2019 - Current
Assistant Manager
AAA Moving & Storage
03.2004 - Current
High School Diploma -
Kodiak High School