Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leonardo Ricci

Orlando

Summary

Dedicated retail professional with strengths in customer service and teamwork. Proven ability to resolve inquiries and enhance customer satisfaction through effective problem-solving and multilingual communication.

Overview

3
3
Languages
1
1
Certification
2
2
years of professional experience

Work History

Retail Sales Associate

AutoZone
Sarasota, FL
02.2024 - 06.2025
  • Assisted customers in locating automotive parts and accessories, enhancing overall shopping experience.
  • Provided expert advice on product selection, addressing customer inquiries effectively.
  • Processed sales transactions accurately using POS systems, ensuring efficient checkout procedures.
  • Maintained organized inventory displays, contributing to increased product visibility and accessibility.
  • Trained new associates on store policies, customer service techniques, and product knowledge.
  • Greeted customers and helped with product questions, selections, and purchases.

Customer Service Representative

Publix
Sarasota, FL
09.2023 - 02.2024
  • Resolved customer inquiries and complaints efficiently, ensuring positive shopping experiences.
  • Assisted customers with product selection, enhancing satisfaction and loyalty.
  • Collaborated with team members to maintain store organization and cleanliness standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Riverview Highschool
Sarasota, FL
06-2025

Bachelor of Science - Kinesiology

University of Central Florida
Orlando, FL
06-2029

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Store opening and closing
  • Reliability and punctuality
  • FLUENT IN Italian
  • FLUENT IN English
  • PROFICIENT IN Spanish

Certification

  • CPR and First Aid Training - 07/2026 - 07/2028

Languages

English
Native or Bilingual
Spanish
Professional Working
Italian
Native or Bilingual

Timeline

Retail Sales Associate

AutoZone
02.2024 - 06.2025

Customer Service Representative

Publix
09.2023 - 02.2024

Bachelor of Science - Kinesiology

University of Central Florida

High School Diploma -

Riverview Highschool