Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Leonardo Rodríguez

Trinity,Fl

Summary

Seeking a position with a company to use theoretical and practical skills gained during college and work experience.

Use exceptional skills and knowledge in technology and over 10 direct years of experience providing outstanding support to users of all levels. Subject Matter Expert on technology systems and established reputation as sharp technologist who works well with people to find solutions.

Overview

19
19
years of professional experience
5
5
Certificate
2
2
Languages

Work History

Project Designer and Sales Consultant

Lumio
03.2020 - Current
  • Involved in Sales process, generating leads, contacting customers, working with their needs to design best energy solution, finding financial options and generating contracts and signing them, tier 2 and 3 insurance options, site surveys, evaluating plan sets, materials list, supervising installation, tracking inspections and interconnection processes. Finally working with customer to evaluate satisfaction and referral programs.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Provided status updates for projects, delivering information to all stakeholders.
  • Designed projects for clientele in various industries, bringing good revenue per year.
  • Created project budgets based on various specifications for assignment.
  • Completed engineering projects and tasks within established timelines and budgets.
  • Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
  • Performed work according to project schedules and high quality standards.
  • Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
  • Assisted with installation, calibration and testing of engineering systems.
  • Updated designs with latest feedback from customers.
  • Supervised and trained other drafters, technologists and technicians.
  • Built 3D models with AURORA and SOLARGRAF to outline machinery designs for production teams.
  • Completed projects by effectively applying engineering, technical, and maintenance procedures.

Services Specialist

Security101
02.2018 - 02.2020
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Configured hardware, devices and software to set up work stations for Customers.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Managed over 20 services call for premium customer's account.

Software Programmer

Synergy Florida
03.2016 - 01.2018
  • Home Automation, A/V and Security Programmer.
  • Project installation and customer service for residential and commercial.
  • Inventory control, project specifications and drawings blue plan.
  • Low Voltage Systems integrator, IP CCTV, audio and video systems & distributions, communication & network systems, lighting shade & climate control, access control & alarm Systems, automation control & smart home and Commercial
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Wrote highly maintainable, solid code for software system.
  • Worked closely with clients to establish specifications and system designs.
  • Tested server code to validate code changes.
  • Integrated constructive programs into cohesive product.
  • Coached interns and new employees to boost departmental efficiency.
  • Coached interns and new employees to boost departmental efficiency.
  • Managed over 10 to 15 projects per week.

Project Manager

AITEC SA
02.2010 - 06.2015
  • Managed business operations, project design, compliance, supervision of installation and customer service, marketing and inventory control.
  • Responsible for assisting sales team in estimating job as well as review project specifications and drawings, seeing jobs from start to finish.
  • Review projects and make Accounting aware of any changes within 30 days for more accurate forecasting.
  • Security systems integrator, specializing in installation and servicing of electronic CCTV, access control, photo imaging and alarm monitoring systems and service repair electronic equipment warranty.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.

Analyst System Programmer

AISL Chile
03.2005 - 01.2010
  • Manufacturing Execution Advantage (MEA).
  • Programming and optimizing stored procedures, functions and triggers in language: PL / SQL and Transact - SQL.
  • Responsible for Perform analysis and design, develop and maintain software applications.
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Optimized core processes to improve business performance and operational agility.
  • Managed over 5 costumer solutions per month.

Education

Bachelor of Science - Electrical Engineering

University of Chile
Santiago De Chile
09.2010

Skills

  • Teamwork
  • Enthusiast
  • Complex Problem-Solving
  • Active Listening
  • Leadership
  • Troubleshooting
  • Project Management
  • Writing and Communications
  • Quick Learning of New Technologies
  • Programming and Software
  • Business administration
  • Business operations
  • Project design
  • Customer service
  • Marketing
  • Sales
  • Handling Customer Complaints
  • Workflow Management

Certification

- Neuro - Linguistic Programming (NLP).
- Sales Professional Post Graduate.
- VHDL Hardware Description Language.

- SQL and Oracle Training.
- Data Structures and Algorithm.

- Enphase Training.

- Solargraf Training.

- Aurora Training.
- Hikvision IP Solutions.
- Rosselare AC-215 Training.
- Intrusion System Risco LightSys II.
- Intrusion System Paradox Spectra and EVO.
- Ubiquiti Broadband Wireless Specialist (UBWS).
- Electronic Tech Level II.
- HTC A8 and A9 Training.
- Surecall Signal Boosters Training.
- DSC Training.
- LUXUL Training.
- E3 Emerge Series Training.
- Doorking Training.
- Coastal Source Training.
- Logitech Harmony Training
- ElanG certification.

- Avigilon Training.

- Axis Training.

- AIPHONE Training.

- Amag Trainin.

- 2N Training.

- Americam Dynamics Training.
- Control4 Installer and Programmer Certification.
- Milestone Certification.
- Genetec Certification.

- Lenel Training.

- Pro Watch Training.

Accomplishments

  • Recipient of the Fellowship for Sciences. The scholarship is based on academic achievement and student participation in the course of Advance Physics.
  • Award Winner in XVI Forum of Science and Technology in Cienfuegos, Cuba. The prize was awarded based
    on Energy Conservation research: Heater and Solar Distillation.
  • Recipient of Fellowship of University of Las Villas. Award based on academic achievements during three
    years of college exams and rigorous mathematics, physics and chemistry. Only awarded to three students
    in the field of Electronics and Telecommunications engineering.
  • Reconocimiento relevante para el diseño e implementación de la red inalámbrica de la Universidad de Santiago,
    Chile.
  • Books and Literature: 2010: Study of coverage and service of the wireless Wi-Fi network of the University of Santiago de Chile, aimed at optimizing it.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Project Designer and Sales Consultant

Lumio
03.2020 - Current

Services Specialist

Security101
02.2018 - 02.2020

Software Programmer

Synergy Florida
03.2016 - 01.2018

Project Manager

AITEC SA
02.2010 - 06.2015

Analyst System Programmer

AISL Chile
03.2005 - 01.2010

Bachelor of Science - Electrical Engineering

University of Chile

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Leonardo Rodríguez