Leonardo Scott
Chesapeake,VA
Summary
Dynamic professional with a proven track record at Lennar Title, excelling in sales and marketing management. Adept at customer relationship management and skilled in data analytics, I drive business growth through effective strategies and exceptional service. Passionate about delivering results and enhancing client satisfaction in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contact Representative
Dept. of Treasury, IRS Government
Baltimore, MD
04.2022 - Current
- Provided taxpayers with information and payment options for filing taxes and auditing procedures.
Conducted in-person and phone consultations to address taxpayer inquiries.
Listened to taxpayer questions to assess individual situations effectively.
Examined current tax regulations to deliver accurate and timely answers.
Closer Escrow Processor
Lennar Title
Chantilly, VA
09.2021 - 04.2022
- Prepared all documents for processing and closing of escrow and title conveyance.
- Interviewed escrow principals to gather facts and directed preparation of escrow instructions.
- Reconciled escrow instructions with commitment and preliminary title report.
- Developed business through effective marketing and customer service techniques.
- Coordinated daily responsibilities with Branch or Escrow Manager to ensure efficiency.
- Managed time, appointments, and schedules to meet operational demands.
- Audited files upon receipt of all funds and documents, ensuring compliance with instructions.
- Trained and supervised escrow technicians, ensuring adherence to procedures and confidentiality.
Mortgage Loan Processor
Northwest Federal Credit Union
Herndon, VA
02.2021 - 10.2021
- Originated quality residential mortgage and equity loan applications through networking and partnerships.
- Established relationships with local referral networks to enhance business opportunities.
- Counseled potential home buyers and existing homeowners, ensuring accurate application processes.
- Assessed applicants' creditworthiness and qualifications to determine appropriate mortgage products.
- Extended pre-approval letters based on independent evaluations of applicants.
- Coordinated member interactions, effectively managing all parties in loan transactions.
- Recommended additional Credit Union products and services to meet member needs.
- Maintained up-to-date knowledge of trends and regulatory changes in mortgage lending industry.
Loan Officer Assistant
Freedom Mortgage Corporation
Woodbridge, VA
05.2020 - 11.2020
- Assisted loan officers in processing client loan applications efficiently.
- Developed marketing materials and maintained database and website for streamlined operations.
- Prepared final closing documents including closing statement, truth-in-lending, and RESPA compliance.
- Coordinated with banks to negotiate rates and input files on Calyx Point system.
- Reviewed documents to ensure all disclosures comply with RESPA guidelines.
- Analyzed resources to identify suitable mortgage products for clients' needs.
- Evaluated borrower profiles, including income and credit history, to submit to DU/LP.
- Notarized signed documents and delivered them to escrow company for processing.
Account Executive
Aramark
Chesapeake, VA
06.2019 - 03.2020
- The Account Executive is responsible for achieving their quarterly and annual sales plan by securing new client appointments and successfully building a sales pipeline through continuous, on-going prospecting for new customers.
- Responsible for gathering client intelligence prior to the first appointment and building a program to meet client needs, driving close rates.
- The Account Executive negotiates pricing, product and equipment options and coordinates necessary program demos.
Maintenance Technician
NGIS - NAVY GATEWAY INNS AND SUITES
Norfolk, VA
12.2017 - 03.2020
- Ensured strict compliance with federal and local safety regulations, including OSHA and ADA.
- Installed complex mechanical equipment per manufacturer specifications to optimize production timelines.
- Conducted periodic maintenance on machinery following established upkeep schedules.
- Troubleshot equipment issues and supported operators in restoring productivity.
- Executed repairs to minimize machinery downtime throughout production schedules.
- Evaluated workspace safety on the production floor, ensuring adherence to safety guidelines.
- Participated in management training programs to enhance leadership skills.
- Maintained a clean and organized work area during all maintenance and repair tasks.
Account Executive
Johnson Controls TYCO SimplexGrinnell
Kansas City, MO
08.2015 - 08.2017
- Served as liaison between sales team and clients to ensure customer satisfaction.
- Demonstrated strong communication and negotiation skills to drive sales success.
- Proactively addressed client needs to facilitate seamless sales processes.
- Contributed to increased sales while maintaining high standards in company-client relationships.
Education
Associate's degree - Fine Arts
Norfolk State University
Norfolk, VA08.1986
Skills
- Sales and marketing management
- Search engine optimization
- Account and project management
- Microsoft Office suite
- Customer relationship management
- Data entry and analytics
- Cold calling and lead generation
- Digital marketing strategies
- Social media management
- B2B sales expertise
- Email marketing campaigns
- Loan officer experience
- Market analysis and research
- Content development and blogging
- E-commerce solutions
- Web design and development
Certification
- Real Estate License, 03/04, 03/05
- Commercial Real Estate License, St. Louis
- Driver's License
Additional Information - Skills
Advanced, Excellent, Excellent, Excellent, Advanced, Intermediate
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Received Certificate of Excellence from IRS for perfect review 6/13/2023.
Timeline
Contact Representative
Dept. of Treasury, IRS Government
04.2022 - Current
Closer Escrow Processor
Lennar Title
09.2021 - 04.2022
Mortgage Loan Processor
Northwest Federal Credit Union
02.2021 - 10.2021
Loan Officer Assistant
Freedom Mortgage Corporation
05.2020 - 11.2020
Account Executive
Aramark
06.2019 - 03.2020
Maintenance Technician
NGIS - NAVY GATEWAY INNS AND SUITES
12.2017 - 03.2020
Account Executive
Johnson Controls TYCO SimplexGrinnell
08.2015 - 08.2017
Associate's degree - Fine Arts
Norfolk State University
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