Leonardo Zizza
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations.
Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Resourceful and results-oriented Account Manager driven to meet strategic account objectives and support overall sales volume demands. Establishes productive professional connections with decision-makers for major accounts and learns customer business thoroughly. Proactively assesses, clarifies and validates customer needs via ongoing networking and timely personal attention.
Strong communication and interpersonal skills for providing superior customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
45
45
years of professional experience
Work History
Retired
Not Employed
10.2023 - Current
- Accepted early retirement package, and after 6 months of doing personal projects, ready to get back to work on a part-time basis.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Global Strategic Account Manager
Avery Dennison, Paxar
02.1997 - 09.2023
- Served as the primary point of contact for all account-related matters, building trust with key decision makers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Collaborated cross-functionally to address client needs promptly and efficiently.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Drove process improvements across multiple teams to streamline workflows related to servicing our strategic partners.
- Engaged functional areas across prospect or client organizations to uncover future business opportunities.
- Generated pipeline to close revenue and attain quota.
- Built credibility and trust to influence client's buying decisions.
- Created demand by matching business problems to product and service solutions.
- Negotiated contract renewals, securing long-term commitments from major clients.
- Led internal discussions around pricing strategy adjustments based on market conditions and competitive analysis results.
- Coordinated resources from various departments to ensure seamless support for clients'' initiatives.
- Conducted quarterly business reviews to assess progress towards goals and identify areas for improvement.
- Negotiated prices, terms of sales and service agreements.
Territory Account Manager
Graphic Technologies
07.1995 - 01.1997
- Implemented account management strategies for increased customer satisfaction and loyalty.
- Achieved sales quotas consistently through strategic planning and effective customer relationship management.
Clerk
Village Supermarkets (Shop Rite)
11.1978 - 07.1995
- Part-time job, working my way through High School and College and later supplemental income.
Territory Sales Manager
Casio Inc
09.1988 - 06.1995
- Increased sales revenue by developing and implementing strategic territory plans.
Systems Analyst
Hugin Sweda
09.1984 - 07.1988
Field Service Technician
Restaurant Control Systems Inc.
05.1984 - 08.1984
Education
Bachelor of Science - Industrial Technology - Electronics
Kean University
Union, NJ05.1984
Skills
- Sales strategy development
- Territory Management
- Client Relationship Building
- Upselling and Cross Selling
- Sales Funnel Optimization and Pipeline Management
- CRM software proficiency
- Competitive Analysis
Accomplishments
- Awarded Sales Manager of the year award in 2005 amongst approximately 80 global managers.
- Awarded runner-up Sales Manager of the year award in 2018 amongst approximately 100 global managers.
- Exceeded Sales plan in 15 of 26 years, and met 90% plus of sales plan in 21 of 26 years.
Hobbies: Home DIY Projects / Sports / Music
Re-designed, constructed and installed new kitchens and bathrooms
Designed and constructed wood accent walls
Laundry room re-design and construct
Various outdoor projects
All home maintenance requirements
Played Varsity Baseball and Football in HS and College and youth coach
Loves Music
Languages
Italian
Native or Bilingual
Timeline
Retired
Not Employed
10.2023 - Current
Global Strategic Account Manager
Avery Dennison, Paxar
02.1997 - 09.2023
Territory Account Manager
Graphic Technologies
07.1995 - 01.1997
Territory Sales Manager
Casio Inc
09.1988 - 06.1995
Systems Analyst
Hugin Sweda
09.1984 - 07.1988
Field Service Technician
Restaurant Control Systems Inc.
05.1984 - 08.1984
Clerk
Village Supermarkets (Shop Rite)
11.1978 - 07.1995
Bachelor of Science - Industrial Technology - Electronics
Kean University