Leonel Hernandez
Los Angeles,CA
Summary
NOC Engineer with extensive experience in IT systems, networks and security. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge, documenting services provided and issues addressed.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Network Operations Center Engineer I
O'Neil Digital Solutions
07.2022 - Current
- Managed the IT infrastructure of hardware and software for multiple locations, including servers, routers, firewalls, switches, workstations, printers, wireless scanners, phone systems, VLANs, Hyper-V, security, and disaster recovery.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Devised scripts and automation tools to improve system efficiency.
- Assisted users with computer, software, and printing issues and other helpdesk issues.
Knowledge & Experience
- Scripting/coding in Python, BASH, and PowerShell
- Experience with Active Directory / Azure Active Directory administration
- Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
- Networking fundamentals (subnets, VLANs, VPNs, load balancers, reverse proxies, etc.)
- Microsoft Office 365
- Microsoft Windows Server 2016 / 2019
- Microsoft SQL Server 2017 / 2019
- Linux administration (Ubuntu, CentOS, Debian)
Certification
Cisco Certified Network Associate (CCNA)
CompTIA Network+
CompTIA A+
Timeline
Network Operations Center Engineer I
O'Neil Digital Solutions
07.2022 - Current
Similar Profiles
James ParsonsJames Parsons
Quality Assurance Coordinator at O'Neil Digital SolutionsQuality Assurance Coordinator at O'Neil Digital Solutions
Leonel HernandezLeonel Hernandez
Network Operations Center Engineer at O'Neil Digital SolutionsNetwork Operations Center Engineer at O'Neil Digital Solutions
Colin GrigsbyColin Grigsby
Software Engineer III at O'Neil Digital SolutionsSoftware Engineer III at O'Neil Digital Solutions
Sam SackettSam Sackett
Bartender at EMS Vending/SoFi StadiumBartender at EMS Vending/SoFi Stadium
Ana WalczakAna Walczak
Freelance Digital Content Producer at Visual/Social Content for Musicians & ComediansFreelance Digital Content Producer at Visual/Social Content for Musicians & Comedians