Leonette Black
Homewood,IL
Summary
Versatile Frontline Leader versed in business and employee management. Offering 13 years of experience in the mortgage industry. Decisive leader and strategic problem solver with excellent communication skills. Proven expertise in identifying unacceptable risk and preventing fraud.
Overview
15
15
years of professional experience
Work History
First Mortgage Processing Managager
Bank Of America, NA
Tampa, FL
11.2019 - Current
- Daily pipeline management to include but not limited to, condition follow up, vendor follow up as well as borrower communication standards are met,
- Manage, coach, and develop a team of mortgage loan processors.
- Management of processing team, to include performance and compensation reviews in collaboration with Operations Management and Company’s Human Resources department.
- Support the preparation and compilation of necessary reports for Board, management, staff, or regulatory agencies
Operations Team Lead
Bank Of America, NA
Charlotte, NC
11.2019 - Current
- Review titles and assist with preparation and submission of affidavits, deeds and other records for home loans.
- Review and validate details of loan applications and closing documentation.
- Verify credit history to ensure alignment with title report.
- Motivated and trained employees to maximize team productivity.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Cultivated a supportive and inclusive work environment as the Diversity & Inclusion pillar lead for the site.
Mortgage Loan Processor
Bank Of America, NA
Tampa, FL
03.2016 - 11.2019
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Coordinated closing process with attorneys, title companies and government clerks.
- Experience with FHA, VA, Conventional loans; Fannie Mae/Freddie Mac policies and guidelines; Regulatory Mortgage Compliance, state, federal, local government, private investors and insurers.
- Processed mortgage loan files, evaluating income, assets, credit and collateral as well as regulatory compliance and completeness.
- Acted as the primary liaison between Sales, Title, Escrow, Funding and Borrowers. Effectively communicated with all partners to ensure a smooth and efficient process.
Senior Claims Adjuster
Progressive Casualty Insurance
Tampa, FL
03.2014 - 10.2015
- Analyzed claims to determine extent of company's liability
- Made approval or denial decisions and negotiated settlements with claimants in accordance with policy provisions.
- Collaborated with insurance agents and conducted comprehensive interview of claimants to correct errors, rectify omissions and investigate questionable issues.
Mortgage Underwriter
JP Morgan Chase
Tampa, FL
03.2009 - 11.2013
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Maintained mortgage program compliance with federal agencies such as VA, HUD and FNMA.
Education
Associate of Arts - Business Administration And Management
Hillsborough Community College
Tampa, FLSkills
- Coaching and mentoring
- Currently in mortgage industry with over 10 years experience
- Worked 4 years underwriting conventional conforming, VA, and FHA loans
- Experienced in fast paced environments, strong customer service skills and meeting deadlines
- Familiar with policies and investor guidelines established by FNMA, FHLMC, FHA, and VA
Timeline
First Mortgage Processing Managager
Bank Of America, NA
11.2019 - Current
Operations Team Lead
Bank Of America, NA
11.2019 - Current
Mortgage Loan Processor
Bank Of America, NA
03.2016 - 11.2019
Senior Claims Adjuster
Progressive Casualty Insurance
03.2014 - 10.2015
Mortgage Underwriter
JP Morgan Chase
03.2009 - 11.2013
Associate of Arts - Business Administration And Management
Hillsborough Community College
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