Leoni Ochoa
Results-driven and adaptable leader with a strong background in team management, staff development, and operational leadership. Proven ability to drive performance, foster collaboration, and deliver high-quality results in fast-paced, dynamic environments. Skilled in strategic planning, problem-solving, scheduling, customer service, and process improvement, with a focus on maximizing efficiency, engagement, and customer satisfaction.
Known for sound judgment, reliability, and effective communication, with a proven ability to train and motivate employees while building strong relationships with diverse teams and stakeholders. Collaborative and forward-thinking, with a diplomatic leadership style and a consistent commitment to organizational success, operational excellence, and continuous improvement.
Work History
Assistant Manager
9 Months- Enhanced workflow efficiency through process evaluation
- Streamlined inventory management, reducing rental downtime and enhancing efficiency.
- Led daily operations, ensuring efficient boat rental processes and customer satisfaction.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Created staff schedules to ensure optimal coverage
- Improving workflow
- Exhibited strong leadership by guiding team initiatives
- Trained and mentored staff on service excellence and operational procedures.
Picker/Packer
4 Months- Picked orders accurately from warehouse shelves.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Inspection on machinery
- Cycle count
- Employed RF scanner to verify product locations and quantities.
- Receiving and checking all inbound orders
- Operated material handling equipment to efficiently move products within warehouse environment.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Order Picker
4 Years 5 Months- Forklift driver
- Loading and unloading trailers
- Building (lumber and concrete orders)
- Ensured product availability by restocking items on shelves regularly.
- Organized and put away returned items in designated areas.
- Provided security oversight from guard shack to protect premises.
- Customer service
- Conducted clean up maintenance to uphold cleanliness and safety standards.
Crew Leader
6 Years 11 Months- Supervised installation teams to ensure adherence to safety protocols and quality standards.
- Freight truck driver
- Provided assistance to customers by answering inquiries and resolving issues
- Executed installation procedures to ensure proper function and compliance
- Forklift driver
- Utilized pallet jack for moving inventory and optimizing storage space
- Oversaw inventory control processes to maintain accurate stock records