Leonidas Howell
Savannah,TN
Summary
Dynamic professional with extensive experience at Walmart, excelling in problem-solving and teamwork. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in equipment maintenance and mentoring, consistently achieving performance goals while fostering a collaborative environment. Committed to safety and quality, driving improvements across various departments.
Overview
4
4
years of professional experience
Work History
Modular Team Associate
Walmart
Savannah, TN
08.2021 - Current
- Assisted team in assembling modulars according to specifications.
- Learned operational safety protocols and adhered to best practices.
- Supported quality control efforts by inspecting finished products for defects.
- Collaborated with team members to streamline workflow processes.
- Maintained cleanliness and organization of work area to enhance productivity.
- Adapted quickly to changing priorities while ensuring task completion on schedule.
- Consistently met or exceeded performance goals, showcasing a commitment to excellence in executing assigned tasks.
- Actively participated in cross-departmental collaboration efforts, enabling the seamless integration of modular systems within various business functions.
- Collaborated closely with team leads to identify potential bottlenecks in processes, resulting in timely resolution of issues affecting project timelines.
- Expedited project completion times by breaking down complex tasks into manageable modules.
- Demonstrated adaptability by seamlessly transitioning between different project roles as needed to support overall team objectives.
- Assisted in the development of standard operating procedures, ensuring consistency across all modular projects undertaken by the team.
Stocking Associate
Walmart
Savannah, TN
08.2021 - Current
- Organized and stocked merchandise on sales floor to ensure optimal product availability.
- Collaborated with team members to maintain accurate inventory levels and product displays.
- Implemented efficient restocking procedures, reducing time spent on inventory management tasks.
- Trained new associates on safe handling of products and proper stocking techniques.
- Monitored expiration dates to ensure compliance with quality standards and minimize waste.
- Assisted in setup of promotional displays, enhancing visual merchandising efforts within the store.
- Utilized inventory management systems to track stock levels and identify replenishment needs.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Assisted in training new Stocking Associates, sharing best practices and relevant experience.
Front End Team Lead
Walmart
Savannah, TN
08.2021 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and productivity.
- Streamlined workflow processes, reducing operational delays and increasing efficiency.
- Conducted performance evaluations, providing constructive feedback for continuous improvement.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Service Desk Representative
Walmart
Savannah, TN
08.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Collaborated with other departments to ensure a seamless customer experience across all touchpoints.
- Managed high call volumes while maintaining exceptional quality of service, ensuring customer satisfaction at all times.
- Developed rapport with clientele through friendly yet professional demeanor, fostering long-term relationships with customers.
- Deescalated tense situations effectively, turning potentially negative experiences into positive outcomes for customers.
- Trained new team members on customer service protocols, fostering a collaborative environment.
Self Checkout Host
Walmart
Savannah, TN
08.2021 - Current
- Facilitated smooth customer transactions at self-checkout stations.
- Provided assistance to customers in using self-checkout technology effectively.
- Monitored checkout processes to ensure efficient operation and customer satisfaction.
- Trained new employees on self-checkout procedures and best practices.
- Serviced and maintained self checkout machines, cash registers and cash vault.
Cashier
Walmart
Savannah, TN
08.2021 - Current
- Processed cash and credit transactions efficiently to maintain customer satisfaction.
- Managed cash register operations, ensuring accurate financial reporting at day's end.
- Implemented inventory control measures, reducing discrepancies in stock levels.
- Trained new staff on cashier procedures and customer service best practices.
- Assisted in maintaining a clean and organized checkout area for optimal workflow.
- Resolved customer inquiries and complaints promptly to enhance service experience.
- Collaborated with team members to improve checkout speed during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Education
Home Schooled
Selmer, TNSkills
- Problem-solving
- Teamwork and collaboration
- Equipment maintenance
- Goal setting and prioritization
- Safety processes and procedures
- Mentoring and training
- Professionalism
- Attention to detail
- Organizational skills
Timeline
Modular Team Associate
Walmart
08.2021 - Current
Stocking Associate
Walmart
08.2021 - Current
Front End Team Lead
Walmart
08.2021 - Current
Service Desk Representative
Walmart
08.2021 - Current
Self Checkout Host
Walmart
08.2021 - Current
Cashier
Walmart
08.2021 - Current
Home Schooled