Leonie Ngwe
Summary
Experienced Customer care representative, brings 6 + years of applying exceptional customer service, conflict mediation, and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with an adaptable and resourceful mindset.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
TJ Maxx Distribution Center
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
Field Interviewer
NORC At The University Of Chicago
11.2023 - 05.2024
- Hired employees and initiated new hire paperwork process.
- Conducted interviews with participants to assess eligibility.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics, and other variables.
Customer Service Representative
Ohio State University Wexner Medical Center
02.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Software Engineer
Per Scholas
Columbus, OH01.2024
Bachelor of Science - Business Administration And Management
Superior Institute of Management & Technology
Yaounde Cameroon07.2018
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Time management
- Following verbal instructions
- Understanding what a VPN is
- How to open a desktop application
- Basic functions; Copy/paste
- Understand how to download documents
- Microsoft TEAMS navigation(channels vs chats and locating files)
- How to screen share(and how to stop)
- Able to work with dual monitors using multiple applications at one time
- Strong reading ability
Timeline
Field Interviewer
NORC At The University Of Chicago
11.2023 - 05.2024
Customer Care Representative
TJ Maxx Distribution Center
01.2023 - Current
Customer Service Representative
Ohio State University Wexner Medical Center
02.2021 - 06.2023
No Degree - Software Engineer
Per Scholas
Bachelor of Science - Business Administration And Management
Superior Institute of Management & Technology
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