LeOnna Arneson
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager of Operations
Gordon Food Service
Ypsilanti
02.2021 - Current
- Guided employees on understanding and meeting changing customer needs and expectations.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Developed and maintained operational policies and procedures.
- Developed and implemented operational policies and procedures to improve efficiency.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Managed scheduling, training and inventory control.
- Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
- Responded to information requests from superiors, providing specific documentation.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed and implemented strategies for providing excellent customer service experience.
Team Lead
Walmart
Southgate
10.2019 - 02.2021
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked closely with human resources to support employee management and organizational planning.
- Identified opportunities for process improvements, implementing changes when required.
- Monitored team progress and enforced deadlines.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Provided support to junior staff during peak periods of workloads.
- Implemented strategies to take advantage of new opportunities.
Education
Asher
Skills
- Operational efficiency
- Performance evaluation
- Employee training
- Inventory management
- Conflict resolution
- Customer service
- Process improvement
- Team leadership
- Quality control
- Time management
Certification
- Food safety certification
Timeline
Manager of Operations
Gordon Food Service
02.2021 - Current
Team Lead
Walmart
10.2019 - 02.2021
Asher