Leonor Alvarado
San Antonio,TX
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
Conduent Call Center
01.2023 - 08.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Federal Program
Home Health CNA
Accent Home Health
11.2021 - 07.2022
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
Human Resources Assistant
Unique Home Health
02.2015 - 10.2021
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees, minimizing financial discrepancies through detailed program management.
Education
GED -
Edgewood ISD
San Antonio, TX01.2010
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Appointment Scheduling
- Payment Processing
- Computer Skills
- Understanding Customer Needs
- Microsoft Office
- Verbal and written communication
- Resolving issues
- Schedule Coordination
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Conduent Call Center
01.2023 - 08.2023
Home Health CNA
Accent Home Health
11.2021 - 07.2022
Human Resources Assistant
Unique Home Health
02.2015 - 10.2021
GED -
Edgewood ISD