Leonor Cabrera
El Paso,TX
Overview
7
7
years of professional experience
Work History
Call Center Sales Representative
Spectrum
El Paso, TX
10.2023 - Current
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Provided valuable input during team meetings aimed at refining call center protocols based on evolving market trends or consumer preferences.
Field Sales Representative
ATT
Houston, TX
08.2021 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Facilitated cross-functional collaboration efforts that led to an enhanced understanding of client needs.
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Assisted management in identifying new market opportunities and expanding the company''s customer base.
- Maintained responsibility for Number accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Developed tailored sales pitches that addressed clients'' specific needs, resulting in a higher conversion rate of prospects into customers.
- Implemented innovative strategies that enhanced brand awareness among target demographics ultimately increasing overall market share.
Retail Sales Associate
ATT
Houston, TX
09.2019 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Coordinator
Numotion
Houston, TX
11.2018 - 09.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Mentored new hires in company policies and procedures, contributing to their successful integration into the team.
- Facilitated cross-functional collaboration efforts that led to an enhanced understanding of client needs.
- Managed high-volume calls, ensuring timely responses to customer requests.
- Implemented effective time management techniques, optimizing daily operations for maximum output.
Call Center Representative
Verizon Wireless
El Paso, TX
05.2018 - 11.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Skills
- Call center customer service
- Goal-oriented mindset
- Stress tolerance
- Building rapport
- Performance tracking
- Industry awareness
- Call handling
- Script adherence
- Script reading
- Sales proficiency
Timeline
Call Center Sales Representative
Spectrum
10.2023 - Current
Field Sales Representative
ATT
08.2021 - 09.2023
Retail Sales Associate
ATT
09.2019 - 08.2021
Customer Coordinator
Numotion
11.2018 - 09.2019
Call Center Representative
Verizon Wireless
05.2018 - 11.2018