LEONOR CASTILLO

PORTFOLIO MANAGER

WestCoast Management – Tampa, FL | Apr 2025 – Present

• Manage a portfolio of 11 community associations, including mixed-use and commercial properties totaling 500+ units, aligning operations with financial and strategic objectives.
• Oversee annual operating budgets and reserves, supporting financial planning, expense control, and long-term asset performance.
• Partner with Boards of Directors to develop and execute operational, financial, and strategic plans.
• Collaborate with internal team members and coordinate with a wide range of vendors (maintenance, legal, construction, landscaping, and specialty contractors) to ensure timely execution of services and capital projects.
• Ensure compliance with Florida Statutes and each association’s governing documents.
• Investigate and resolve homeowner and board concerns, delivering timely and professional solutions to complex or sensitive issues.
• Issue and enforce violations in accordance with governing documents and policies while maintaining professional and effective communication with residents.
• Manage multiple priorities simultaneously across associations, ensuring deadlines, compliance requirements, and service levels are consistently met.
• Coordinate vendor work orders, maintenance, and capital improvements to ensure completion within scope, budget, and timelines.
• Assist with budget preparation, financial oversight, and expense tracking to support fiscal responsibility and portfolio performance.
• Maintain detailed records of transactions, communications, and compliance activities to ensure accuracy and accountability.

• Represent buyers, sellers, landlords, and tenants in real estate sales, leasing, and portfolio transactions.
• Negotiate favorable lease renewals, sales terms, and early terminations in alignment with client objectives.
• Managed a portfolio of 20 residential and mixed-use properties, achieving a 98% occupancy rate and 10% annual revenue growth through strategic pricing and targeted marketing.
• Conducted market and financial analyses to guide investment, leasing, and acquisition decisions.
• Maintained detailed transaction records, tracked savings and performance metrics, and presented updates to clients.
• Preparing documents such as representation contracts, purchasing agreements, closing statements, deeds, and leases.
• Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
• Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
• Build lasting client relationships through consistent follow-ups and personalized guidance, while sharing current market insights to inform their property decisions.

• Managed operations for a 240-unit condominium, ensuring adherence to contractual obligations, budget goals, and regulatory requirements.
• Oversaw 3.2M in capital renovations projects, delivering on time and within budget through strategic vendor negotiation and milestone tracking.
• Facilitated board meetings, prepared financial reports, and aligned property initiatives with community objectives.
• Conducted property inspections, identified improvement opportunities, and prepared actionable recommendations.
• Build strong relationships with owners, vendors, and board members while facilitating clear communication channels to address community needs.

• Directed operations for a 204 unit multifamily property, overseeing leasing, maintenance operations, and financial performance.
• Managed a team of two leasing agents and maintenance technicians to achieve a 98% occupancy rate.
• Implemented a tenant retention program increasing renewals by 25%, reducing turnover costs.
• Prepared and monitored annual budgets, optimizing expenses while maintaining service quality.
• Negotiated vendor contracts and service agreements, improving operational efficiency and reducing costs.
• Coordinated maintenance requests and vendor services, improving response times and service quality.