LEONOR DOMINGUEZ
Austin,TX
Summary
Program Manager with 20+ years of experience in healthcare administration, community outreach, and program leadership. Proven track record of coordinating health and wellness initiatives, strengthening community partnerships, and improving access to services. Skilled in outreach strategy, cross-functional collaboration, staff and volunteer leadership, event coordination, and data tracking and reporting. Experienced in aligning program activities with organizational goals and community needs while advancing health equity, patient experience, and population health outcomes.
Overview
27
27
years of professional experience
Work History
Program Manager, Health & Wellness Initiatives
Central Health
Austin, TX
01.2022 - Current
- Oversee health and wellness programs impacting 15,000+ residents annually across four centers.
- Lead and train a team of 10+ staff and volunteers, supporting program implementation, service delivery, and community engagement.
- Cultivate and manage partnerships with 50+ local organizations to expand access to preventive health and social services.
- Develop data tracking and reporting processes that strengthen accountability, streamline operations, and reduce errors by 20%.
Community Relations Specialist
CommuityCare
Austin, TX
01.2014 - 01.2022
- Coordinated 100+ annual community events, advisory boards, and coalition activities to strengthen stakeholder relationships and community engagement.
- Designed and implemented community engagement strategies that increased patient advisory council participation by 40%.
- Implemented patient feedback processes that improved satisfaction scores by 15%.
- Provided insights into community demographics and health needs to inform clinic expansion and outreach strategies.
Senior Marketing Representative II
Amerigroup Community Care
Austin, TX
01.2009 - 01.2014
- Planned and executed multichannel media campaigns, increasing brand recognition by 30%.
- Expanded Medicaid and CHIP enrollment by 20% through grassroots outreach campaigns and community partnerships.
- Cultivated partnerships with 100+ schools, churches, and nonprofits, enhancing community outreach efforts.
- Conducted market research and competitive analysis, shaping regional growth strategies and informing enrollment initiatives.
Regional Administrative & Research Specialist
MAXIMUS
Austin, TX
01.2000 - 01.2009
- Supported 5,000+ monthly Medicaid enrollments while maintaining accuracy and compliance.
- Resolved 100+ enrollment and health plan issues weekly, improving turnaround time by 20%.
- Coordinated schedules for 30+ outreach counselors, improving operational efficiency by 25%.
- Supported project managers and HMO liaisons with quality assurance and reporting, reducing errors by 15%.
Education
General Studies, International Business
Midland College
Midland, TXMidland High School
Midland, TXSkills
- Program & Project Management
- Healthcare Administration
- Data Tracking & Performance Reporting
- Patient Experience & Health Equity
- Compliance & Quality Assurance
- Community Outreach & Engagement
- Stakeholder Relations
- Strategic Partnerships
- Staff & Volunteer Leadership
- Event Planning & Coordination
- Cross-Functional Collaboration
- Bilingual: English & Spanish
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COMMUNITY HEALTH & WELLNESS PROGRAM LEADER
Timeline
Program Manager, Health & Wellness Initiatives
Central Health
01.2022 - Current
Community Relations Specialist
CommuityCare
01.2014 - 01.2022
Senior Marketing Representative II
Amerigroup Community Care
01.2009 - 01.2014
Regional Administrative & Research Specialist
MAXIMUS
01.2000 - 01.2009
General Studies, International Business
Midland College
Midland High School