Leonor Dominguez
Buda
Summary
Client relations and healthcare program leader with 25 years of experience managing strategic partnerships, stakeholder engagement initiatives, and community-based programs within healthcare and managed care environments. Proven ability to lead cross-functional teams, build strong relationships with internal and external partners, implement data-driven processes, and drive measurable outcomes. Experienced serving as a primary point of contact for outreach initiatives, program operations, and community partnerships. Bilingual in English and Spanish.
Overview
24
24
years of professional experience
Work History
Program Manager, Community Health & Wellness Initiatives
Central Health
Austin, TX
01.2023 - Current
- Serve as primary point of contact for health and wellness initiatives across four community health centers supporting programs impacting 25,000+ residents annually.
- Lead and develop a team of 10+ staff and volunteers while coordinating outreach activities, community events, scheduling, and program implementation.
- Build and maintain strategic partnerships with 75+ healthcare, nonprofit, government, and community organizations to expand access to health and wellness services.
- Develop tracking, reporting, contracts, and performance measurement processes that improve accountability and support data-driven decision-making.
Community Relations Specialist
CommunityCare
Austin, TX
01.2014 - 01.2023
- Designed and implemented community engagement strategies that increased patient advisory council participation by 40%.
- Implemented patient feedback initiatives, including surveys and focus groups, resulting in a 15% increase in patient satisfaction scores.
- Coordinated 100+ annual stakeholder meetings, community events, advisory boards, and coalition initiatives to strengthen organizational relationships and community engagement.
- Provided demographic and community health insights that informed strategic outreach efforts and clinic expansion planning.
Senior Marketing Representative II
Amerigroup
Austin, TX
01.2010 - 01.2014
- Expanded Medicaid and CHIP enrollment by 20% through strategic outreach campaigns, partnership development, and relationship management initiatives.
- Selected by senior leadership to support the San Antonio market after consistently exceeding performance goals in Austin, helping strengthen outreach efforts and improve enrollment results in an underperforming region.
- Developed and maintained relationships with 100+ schools, churches, nonprofits, and community organizations to increase enrollment opportunities.
- Planned and executed multi-channel marketing campaigns, increasing brand recognition and community awareness by 30%.
Regional Administrative & Research Specialist
MAXIMUS
Austin, TX
01.2002 - 01.2010
- Served as regional administrative lead supporting outreach operations, tracking performance metrics, program activities, and field staff productivity across multiple service areas.
- Coordinated schedules, events, presentations, and community outreach activities for 20+ outreach counselors, improving operational efficiency and coverage.
- Prepared and analyzed weekly, monthly, and quarterly reports used by regional leadership to monitor outreach performance, enrollment trends, and program outcomes.
- Managed outreach databases, reporting processes, and stakeholder communications to ensure accuracy, compliance, and timely program execution.
Education
General Studies, International Business
Midland College
Midland, TXTexas Scholar, Top 10% of Class
Midland High School
Midland, TXSkills
- Client Relations
- Strategic Partnerships
- Stakeholder Engagement
- Program Management
- Healthcare Administration
- Community Outreach
- Cross-Functional Collaboration
- Team Leadership
- Data Analysis & Reporting
- Event & Volunteer Management
- Process Improvement
- Population Health
- Bilingual (English/Spanish)
Timeline
Program Manager, Community Health & Wellness Initiatives
Central Health
01.2023 - Current
Community Relations Specialist
CommunityCare
01.2014 - 01.2023
Senior Marketing Representative II
Amerigroup
01.2010 - 01.2014
Regional Administrative & Research Specialist
MAXIMUS
01.2002 - 01.2010
Texas Scholar, Top 10% of Class
Midland High School
General Studies, International Business
Midland College